Linda Butler
Brainerd,MN
Summary
Dedicated worker with
excellent communication, time
management and computer
skills. Aiming to leverage my
abilities to successfully fill the
vacancy at your company.
Frequently praised as
hardworking by my peers, I can
be relied upon to help your
company achieve its goals.
Responsible student with good
judgment, time management
and a flexible schedule. Aiming
to leverage my abilities to
successfully fill the vacancy at
your company.
Proactive professional with
experience in efficiency
improvement, environmental
health and safety and
equipment management.
Overview
7
7
years of professional experience
Work History
Supervisor
Diversion Solutions
Brainerd, MN
05.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
Customer Service Representative
GM Financial
Chandler, AZ
01.2022 - 03.2024
- Effective Communication Skills, Critical Thinking, Teamwork, and Emotional Intelligence.
- Examined, evaluated, and processed payment plans.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.
Correctional Officer
CoreCivic- Saguaro
Eloy, AZ
04.2017 - 01.2022
- Physically patrolled and visually inspected units, yards, buildings, prisoners, prisoner property, and clothing to ensure the welfare, safety, and security.
- Maintain visual surveillance of grounds by foot and from a rover vehicle.
- Operated control rooms, monitored and accessed gates, cameras, alarms, and video terminals. Operated control panels in response to audio and visual cues and requests by staff.
- Responding positively in demanding situations.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Education
High School Diploma -
Paul Simon
Chicago, IL07-2012
Skills
- Process Improvement
- Inventory Control
- Business Development
- Strategic Planning
- Data Analytics
- Staff Management
- Occupational Hazards and Safety Precautions
- De-Escalating Conflicts
- Critical Thinking
- Reading Comprehension
- Active Listening
- Time Management
- Customer Service
Timeline
Supervisor
Diversion Solutions
05.2023 - Current
Customer Service Representative
GM Financial
01.2022 - 03.2024
Correctional Officer
CoreCivic- Saguaro
04.2017 - 01.2022
High School Diploma -
Paul Simon
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