Linda Bynum
Suffolk,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detailed oriented and meticulous employee. Hardworking and passionate seeker with strong organizational skills eager to be apart of a team that's devoted to the success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Telecommunications Technical Assoc.
Verizon
02.2000 - 06.2015
- Enhanced system efficiency by optimizing and streamlining technical processes.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Increased productivity by automating repetitive tasks using scripting languages.
- Performed routine preventive maintenance tasks to sustain technological readiness.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance. Call Volume range from 50 to 100 calls per day.Along with callback commitments to customers and work rder copletion.
- Boosted team performance through effective training and mentoring of junior staff members.
Facilities Specialist
Verizon
09.1990 - 05.2000
- Enhanced facility efficiency by conducting regular inspections and identifying areas for improvement.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
- Developed a proactive approach to equipment maintenance, significantly reducing downtime due to malfunctions or repairs.
- Collaborated with cross-functional teams on facility projects, ensuring timely completion without disrupting daily operations.
- Managed space allocation requests efficiently, optimizing available resources and minimizing disruptions to ongoing operations.
- Performed routine facility walk-throughs to identify potential issues before they escalate into costly repairs or safety hazards.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Streamlined inventory management processes, resulting in reduced waste and increased cost savings.
Customer Service Representative
Verizon
07.1985 - 07.1990
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
Master of Arts - Counseling Psychology
Teachers College of Columbia University
New York, NY06.1986
Bachelor of Arts - Psychology
York College of The City University of New York
Jamaica, NY06.1983
Associate of Science - Computer Networking And Technology
New York Institute of Technology
New York, NYAssociate of Arts - Psychology
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Customer Service
- Supervision and leadership
- Quality Assurance
- Conflict Resolution
- Team building
- Calm Under Pressure
- Self-Directed
- Organization
- Organization and Time Management
Timeline
Telecommunications Technical Assoc.
Verizon
02.2000 - 06.2015
Facilities Specialist
Verizon
09.1990 - 05.2000
Customer Service Representative
Verizon
07.1985 - 07.1990
Master of Arts - Counseling Psychology
Teachers College of Columbia University
Bachelor of Arts - Psychology
York College of The City University of New York
Associate of Science - Computer Networking And Technology
New York Institute of Technology
Associate of Arts - Psychology
Bronx Community College of The City University of New York