Linda Cabaleiro
Allentown,PA
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. My experience includes personable customer service, supervising/leading a team, and making informed decisions and/or judgment calls to best support the business. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Server/Trainer
The Shelby
01.2022 - Current
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly, along with manicuring place setting throughout dining experience
- Exceptional interpersonal skills with team and guests of diverse personalities; an aptitude for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders, along with communicating guest needs with management and kitchen
- Successfully and consistently increases guest check averages by promoting menu offerings and features, along with recommending liquor substitutes and wine pairings
- Coached and mentored newly hired team members, ensuring they live up to company values with responsibility for overseeing opening / closing procedures
- Successful at multitasking while remaining professional and courteous in fast-paced environments
- Maintains a calm demeanor during periods of high volume or unusual events to keep the bar/restaurant operating to standard and to set a positive example for the shift team.
Bartender/Server/Trainer
Doc Bs Restaurant + Bar
01.2021 - 01.2022
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly, along with manicuring place setting throughout dining experience
- Exceptional interpersonal skills with team and guests of diverse personalities; an aptitude for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders, along with communicating guest needs with management and kitchen
- Successfully and consistently increases guest check averages by promoting menu offerings and features, align with recommending liquor substitutes and wine pairings
- Coached and mentored newly hired team members, ensuring they live up to company values with responsibility for overseeing opening / closing procedures
- Successful at multitasking while remaining professional and courteous in fast-paced environments
- Ensured that the inventory of mixers and alcohol at the bar was well stocked
- Assisted servers in handling customer requests and complaints professionally
- Maintained a liquor room and prepared a bar for the next day’s shift
- Consistently collected, washed, and sanitized barware for bar team and customer use
- Prepared beverages for a full restaurant capacity of 256 during our high volume seasons and times/days
- Maintains a calm demeanor during periods of high volume or unusual events to keep the bar/restaurant operating to standard and to set a positive example for the shift team.
Supervisor/Barista/Trainer
Starbucks
01.2019 - 01.2022
- Greeted and engaged with customers in a friendly and personable manner
- Kept front and storage areas stocked, clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Determine customer needs by asking relevant questions and listening actively to the responses
- Fielded phone calls and provided informative answers to questions
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Communicates information to manager so that the team can respond as necessary
- Completed point of sale opening and closing procedures, including counting the contents of the cash register/safe
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners (employees/co-workers) on shift to ensure operational excellence and to improve partner performance
- Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team
- Follow up with baristas during the shift to ensure the delivery of excellent customer service for all customers
- Maintains regular and consistent attendance and punctuality
- Follows health, safety and sanitation guidelines for all products
- Assisted the manager in all aspects of the business operation.
Child Care Provider
01.2017 - 01.2018
- Managed residential properties and prepared homes for clients prior to their arrival
- Took care of children while the clients were in and out of the household.
Salon/In-Store Assistant
01.2016 - 01.2017
- Greeted and engaged with customers in a friendly and personable manner
- Kept front and storage areas stocked, clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Determine customer needs by asking relevant questions and listening actively to the responses
- Fielded phone calls from clients when an employee was unavailable and provided informative answers to questions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Assisted the manager in all aspects of the business operation.
Education
Associate of Arts -
Valencia College
Orlando, FL01-2025
RAMP Certification -
Pennsylvania Liquor Control Board
03-2023
Food Safety Manager Certification -
National Registry of Food Safety Professionals
07-2021
Highschool and Cambridge AICE Diploma -
Fort Lauderdale High School
06.2021
Skills
- Bilingual Spanish/English
- Professional, pleasant demeanor, and mature
- Customer service-oriented
- Time management
- Effective oral communication skills
- Experience with cash management
- Experience working with and leading a team
- Ability to learn quickly
- Strong interpersonal skills
- Conflict Mediation
- Retail Management
- Operations Management
- Staff Management
- Inventory Management
- Complex Problem-Solving
- Point of Sale (POS) system operations
- Policy Enforcement
- Speedy and efficient
- Training expertise and Employee Mentoring
- Upselling strategies
- Strong leadership
- Food Quality Standards
- Safe food and sanitation standards/handling procedures
- Suggestive Selling
- Beverage Preparation
- Basic accounting
- Able to stand 12 hours
- Creative Mixology
- Marketing and sales experience
- Maintaining a clean bar
- Coffee expertise
- Opening and closing duties
- Food Preparation
- Espresso machine operation
References
References available upon request.
Timeline
Server/Trainer
The Shelby
01.2022 - Current
Bartender/Server/Trainer
Doc Bs Restaurant + Bar
01.2021 - 01.2022
Supervisor/Barista/Trainer
Starbucks
01.2019 - 01.2022
Child Care Provider
01.2017 - 01.2018
Salon/In-Store Assistant
01.2016 - 01.2017
Associate of Arts -
Valencia College
RAMP Certification -
Pennsylvania Liquor Control Board
Food Safety Manager Certification -
National Registry of Food Safety Professionals
Highschool and Cambridge AICE Diploma -
Fort Lauderdale High School