Linda Caldwell
Red Oak,TX
Summary
Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Excel in problem-solving, and time management, ensuring smooth operations and positive team dynamics. Superb attention to detail and multiple task and prioritization skill. Dedicated in doing my duties working along
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar General Store
Cedar Hill, TX
02.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counting registers and make in deposits
Claims Assistant
Kemper Auto and Homes
Dallas, TX
01.2021 - 02.2024
- Assisted in the preparation of documents for claims processing.
- Performed data entry into internal systems to process claims requests.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Created reports on a weekly basis outlining current claim statuses and trends.
- Created case files, professional correspondence and claims notices.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Education
High School Diploma -
South Oak Cliff
Dallas, TX05-1975
Skills
- Customer service and satisfaction
- Team motivation
- Reporting and documenting
- Orientating and training
- Handling a lot of money
- Data entry and 10-key
- Verifying data accuracy
- Administrative and clerical support
- Switchboard operator
- Filing
Timeline
Assistant Manager
Dollar General Store
02.2024 - Current
Claims Assistant
Kemper Auto and Homes
01.2021 - 02.2024
High School Diploma -
South Oak Cliff
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