LINDA CANADA
San Antonio,TX
Summary
Results-driven laboratory leader with remarkable planning, problem-solving and project management abilities. Resourceful and proactive with a focus on improving and streamlining all areas of operations to maximize lab effectiveness. Looking for a growth-oriented position in a fast-paced environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Laboratory
Methodist Hospital
2019.06 - Current
- Directed team performance, managed schedules, and optimized workflow to maximize productivity.
- Improved safety protocols for increased staff protection and reduced incidents.
- Established strong relationships with external partners for collaboration on research initiatives.
- Set performance benchmarks that led to higher productivity levels among team members.
- Conducted thorough evaluations of staff performance to identify opportunities for professional growth and advancement.
- Implemented process improvements to eliminate errors, reduce processing time, and streamline procedures.
- Kept laboratory in line with facility and regulatory compliance requirements.
- Championed continuous improvement initiatives within the lab to foster a culture of excellence and innovation.
- Maintained compliance with regulatory standards by conducting regular audits and addressing any identified issues promptly.
- Directed oversight of contract testing labs, remote labs and FSED labs and coordinated quality control policies and practices.
Senior Manager, Pathology Services
University Hospital
2017.02 - 2019.06
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
Manager, Transfusions Services
University Hospital
2016.06 - 2017.02
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Administrative Director, Laboratory Services
Clark Regional Medical Center
2008.06 - 2016.06
- Led, directed, managed and mentored laboratory staff members.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established a culture of continuous improvement by promoting professional development opportunities for staff members.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Increased employee productivity through the development of training programs and performance evaluations.
- Led change management initiatives, successfully navigating organizational transitions with minimal disruption to ongoing operations.
- Developed strong relationships with internal stakeholders, fostering collaboration across departments.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Administrative Director, Laboratory Services
Lake Cumberland Regional Medical Center
2002.10 - 2008.06
Education
Bachelor of Science - Medical Technology
Eastern Kentucky University
Richmond, KY12.1994
Skills
- Department coordination
- Personnel Management
- Laboratory Management
- Budget Administration
- Problem-Solving
- Project monitoring
- Organizational Skills
- Effective Communication
- Decision-Making
- Relationship Building
Qualifications
Monitors quality and safety data and implements plans to continually enhance patient care and outcomes., Develops and administers processes and procedures., Ensures appropriate staffing for all laboratories to manage work flow and meet performance standards and recommends appropriate number of FTEs., Works with cross functional teams to address system-wide concerns impacting patient care and then leads the implementation of recommended solutions., Assure compliance with AABB, CAP, FDA, ASHI, The Joint Commission, other state regulatory agencies., Implemented processes to ensure compliance and resolve occurrences., Develops and implements departmental strategic plan processes and procedures to streamline efficiencies and improve outcomes., Defines, implements and monitors dashboards to drive process improvement opportunities.
Functioned as the Project Manager to design and install a new laboratory within an acquired hospital, Functioned as the Project Manager to install 4 FSEDs over the course of 3 years., Functioned as the Project Manager to covert 3 FSEDs to moderately complex testing with nursing staff performing testing.
Assures staff are individually held accountable for errors. Collects and analyzes required data, performs research, and identifies the root cause of errors. Identifies trend data required to support performance improvement initiatives including TAT, reduction in delays, workflow efficiency, and reduced percentage of errors and occurrences.
Success with renovating and transitioning laboratories and in designing, planning and installing new laboratories. Provides support, implementation and guidance for new instruments, equipment and software. Participates in various steering committees and meetings for changes which affect patient outcomes and workflows.
Accountable for successfully leading staff through change and adoption of phlebotomist stationed in the ED to improved patient satisfaction and TAT.
Success with designing and managing construction of large scale new Laboratory build which included selection, implementation, and validation of all new equipment.
Coordinates and collaborates with various departments to ensure appropriate systems, enhancements, and equipment are utilized to effectively manage daily department operations.
Innovationsresults
- Creation and implementation of real time online Quality Control and Maintenance Logs
- Creation and implementation of career ladder in many lab departments.
- Successfully opened a new laboratory with all new equipment with zero occurrences and zero patient complaints or patient safety concerns
Candidatesummary
A proactive, self- motivated, seasoned leader with a proven track record of guiding large, highly complex, multi-disciplinary teams to sustained, measurable success. Proven ability to implement processes, procedures and policies to enable the laboratory and hospital to be cost-effective and achieve quality performance. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising safety and quality. Over 20 years' experience in management, training and performance assessment, quality improvement processes, project management and data analysis. Creates a collaborative environment that promotes teamwork, coaching/mentoring, integrity, and accountability. Excellent analytical and critical thinking, and problem solving skills. Accepts responsibility for the overall success of the laboratory that ensures strong financial and quality outcomes while enhancing patient and provider satisfaction.
Certification
- MT(ASCP)
Timeline
Director, Laboratory
Methodist Hospital
2019.06 - Current
Senior Manager, Pathology Services
University Hospital
2017.02 - 2019.06
Manager, Transfusions Services
University Hospital
2016.06 - 2017.02
Administrative Director, Laboratory Services
Clark Regional Medical Center
2008.06 - 2016.06
Administrative Director, Laboratory Services
Lake Cumberland Regional Medical Center
2002.10 - 2008.06
Bachelor of Science - Medical Technology
Eastern Kentucky University
- MT(ASCP)
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