Summary
Overview
Work History
Education
Skills
Timeline
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Linda Cangiano

Wakefield,MA

Summary

Experienced administrative assistant pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented with outstanding communication skills. Committed to organization and time management. Flexible hard worker ready to learn and contribute to the success of my new employer.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber
03.2015 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.

Patient Service Coordinator

MGHBrigham
02.2008 - 10.2021
  • As a Patient Services Coordinator under the supervision of the Practice Manager I provide administrative support to four nurse practitioners in a high-volume ambulatory setting, functioning as the primary interface between the practitioners and the patients. I have the proven ability to collaborate and communicate effectively, organize priorities, complete tasks, and manage confidential patient information.
  • Answer incoming phone calls, take messages and assist patients and families with problem resolution. Triage and manage more complex telephone calls utilizing courteous customer service skills
  • Responsible for daily management of all messages received from patients via our secure online patient portal (Partners Patient Gateway).
  • Schedule patient appointments including ancillary services appointments, and facilitate referrals to specialty care as needed via the EPIC system
  • Troubleshoot workflow and scheduling issues to ensure an efficient daily operation
  • Problem solve emerging patient concerns in a timely and appropriate manner
  • Provide cross-coverage for other administrative staff members during absences, vacations and variations in workflow as needed
  • Assist with orientation and training of new staff when applicable

Education

Associate of Science - Executive Assistant And Executive Secretary

Bunkerhill Community College
06.1980

Skills

  • Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail
  • Ability to work independently, as well as in a team environment
  • Excellent and effective interpersonal and communication skills
  • Good command of the English language
  • Ability to prioritize work
  • Demonstrates ability to problem solve and functions as a resource to other members of the group
  • excellent typing skills; Outlook; Microsoft Word
  • Office administration

Timeline

Uber Partner

Uber
03.2015 - Current

Patient Service Coordinator

MGHBrigham
02.2008 - 10.2021

Associate of Science - Executive Assistant And Executive Secretary

Bunkerhill Community College

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Linda Cangiano