Linda Cartwright
Arlington,TX
Summary
Results-driven professional with extensive experience in leadership and customer service environments. A natural leader and operational problem-solver, with a proven track record of maintaining budgets, overseeing staff, and optimizing program operations. Leveraging strong interpersonal communication skills, excels at developing long-lasting relationships that drive success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Site Administrator
Mansfield Independent School District
06.2023 - Current
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Fostered a positive learning environment by promoting open communication among staff, students, and parents.
- Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
- Monitored student behavior and enforced discipline policies.
- Cultivated positive relationships between community members, school students, and teachers.
- Improved student outcomes by analyzing data and adjusting instructional practices accordingly.
- Enhanced school performance by implementing strategic plans and collaborating with fellow administrators.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Evaluated curriculum materials for alignment with state standards, ensuring consistency across grade levels and subject areas.
District Manager
Childcare Network
07.2015 - 03.2023
- Strategize business operations, marketing strategies and personnel moves.
- Oversee Early HeadStart Partnership with State Spearheaded growth initiatives to improve operational standards.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Managed business expansion, revenue development and market gains.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Mentor team members by demonstrating best practices for Quality Childcare and Learning.
- Oversee quality of operations of 12 locations throughout DFW region.
Area Manager/Director
The Children's Courtyard
09.2011 - 06.2015
- Manage directors to achieve budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Worked with directors in communication with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Recruited and trained top-quality educators and support staff to maximize program success.
- Established and enforced educational standards to support student needs.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments and maximize profitability.
- Prepared financial statements with budgets and projections.
Director
Children's Palace Christian Learning Center
07.2006 - 09.2011
- Handled administrative management of Christian Childcare Facility, delegating functions and monitoring and maintained state childcare regulatory guidelines.
- Met business profit budgets while achieving superior education and quality.
- Coordinated swift responses to operational problems, resolving concerns and restoring optimal operations.
- Increased business revenue with strategic plans leveraging the childcare industry.
- Maintained organized records and internal processes with skilled management of large childcare facility.
Operations Customer Service Manager
AT&T
10.1994 - 07.2006
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Director
A Better Tomorrow
01.1990 - 08.1994
- Perform daily managerial operations for childcare facility 150 students and 27 staff.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Approached and solved work problems with initiative and knowledge of quality childcare.
Education
Bachelor Degree - Business Administration
Master Degree - Business Management
Skills
- Leadership training
- Multi-site management
- Cost efficiency improvement
- Process optimization
- Effective communication
- Relationship management
Certification
Childcare Director Certification with State of Texas
Timeline
Site Administrator
Mansfield Independent School District
06.2023 - Current
District Manager
Childcare Network
07.2015 - 03.2023
Area Manager/Director
The Children's Courtyard
09.2011 - 06.2015
Director
Children's Palace Christian Learning Center
07.2006 - 09.2011
Operations Customer Service Manager
AT&T
10.1994 - 07.2006
Director
A Better Tomorrow
01.1990 - 08.1994
Master Degree - Business Management
Bachelor Degree - Business Administration
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