Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Linda Castro

Santa Teresa

Summary

Healthcare professional prepared for role with successful history in clinic management. Proven ability to optimize operational efficiency and improve patient care outcomes. Collaborative team player known for adaptability and achieving results while ensuring compliance and quality standards.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Clinic Administrator

La Clinica De Familia Inc.
01.2024 - 05.2025
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
  • Managed and overseen medical, dental, and behavioral health operations.

Accounts Receivable Specialist

ADP El Paso
03.2023 - 12.2024
  • Started as a temporary employee through Kelly Services for ADP. Transitioned to permanent employee in March 2023.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.

Special Education Teacher/Grades 9th-12th/ELA ASC & ELA inclusion

Gadsden Independent School District
07.2021 - 05.2022
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
  • Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.

Special Education Teacher/Grades 2nd-6th/Life Skills & resource

Gadsden Independent School District
07.2019 - 05.2021
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Led activities that developed students' physical, emotional, and social growth.
  • Conducted assessments to identify students' strengths and areas for improvement, informing instructional strategies.
  • Utilized data from student assessments to tailor instruction, resulting in more effective learning outcomes.

Purchasing Support Staff/Administrative assistant

Gadsden Independent School District
09.2013 - 07.2019
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Logged customer inquiries and service requests into company CRM system to maintain accurate records.
  • Supported successful audit processes by maintaining precise and up-to-date financial records.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Front Desk Receptionist

Doniphan Family Dental
04.2012 - 08.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Patient Care Coordinator

Monarch Dental
04.2009 - 04.2011
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Delivered support to medical staff in completion of patient paperwork.

Front Desk Receptionist/Office manager assistant

Dr. Gary Bourgeois, D.D.S.
07.2002 - 04.2009
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

District Alternative Licensure Program - Special Education

Gadsden Independent School
01.2021

Business of Science in Business Administration-Bachelors Degree - Business Administration

University of Phoenix
Santa Teresa, New Mexico
03.2008

High School Diploma -

Santa Teresa High School
Santa Teresa, New Mexico
05.2003

Skills

  • Professional, respectful, and friendly
  • Flexibility, teamwork, and collaboration
  • Ability to work under pressure
  • Knowledge of digital tools
  • Written, Verbal, & Interpersonal communication
  • HIPAA compliance
  • Patient relations
  • Office administration
  • Healthcare management

Certification

  • State of New Mexico Department of Education
  • Level One Alternative PreK-12th grade/Special Education
  • Alternative Licensure Route
  • Licensure Number #394969
  • Effective: July 1, 2019-June 30, 2022
  • Nonviolent Crisis Prevention Intervention Certification
  • Card#NEF60339
  • Effective: July 31, 2019-March 3, 2023
  • State of New Mexico State Purchasing Division/GSD
  • Chief Procurement Officer Certification
  • Effective: February 25, 2016-February 25, 2019

LANGUAGES

English
Spanish

Timeline

Clinic Administrator

La Clinica De Familia Inc.
01.2024 - 05.2025

Accounts Receivable Specialist

ADP El Paso
03.2023 - 12.2024

Special Education Teacher/Grades 9th-12th/ELA ASC & ELA inclusion

Gadsden Independent School District
07.2021 - 05.2022

Special Education Teacher/Grades 2nd-6th/Life Skills & resource

Gadsden Independent School District
07.2019 - 05.2021

Purchasing Support Staff/Administrative assistant

Gadsden Independent School District
09.2013 - 07.2019

Front Desk Receptionist

Doniphan Family Dental
04.2012 - 08.2013

Patient Care Coordinator

Monarch Dental
04.2009 - 04.2011

Front Desk Receptionist/Office manager assistant

Dr. Gary Bourgeois, D.D.S.
07.2002 - 04.2009

District Alternative Licensure Program - Special Education

Gadsden Independent School

Business of Science in Business Administration-Bachelors Degree - Business Administration

University of Phoenix

High School Diploma -

Santa Teresa High School

Similar Profiles

CREATE PROFILE
Linda Castro