Linda Cates
Fairfield,OH
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
18
18
years of professional experience
Work History
Receptionist Cashier
Sozo Salon and Spa
05.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls in a warm, friendly tone making sure that the caller feels important and well cared for.
- Confirmed appointments, communicated with clients, and updated client records detailing clients services and satisfaction.
- Kept product displays full, clean and organized.
- Informed clients as well as guests product information and promotions.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Receptionist
The Pickle Lodge
06.2023 - 05.2024
- Greeted guests in a professional, friendly manner.
- Streamlined check-in processes, reducing wait times for guests.
- Scheduled, coordinated and confirmed reservations.
- Delivered outstanding first impressions by warmly greeting visitors while touring the facility.
- Answered inquiries regarding memberships and leagues. oftentimes upgrading their memberships.
- Coordinated and facilitated leagues, lessons, tournaments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Executive Assistant to the Vice President
Lockheed Martin, Aeronautics
12.2006 - 09.2018
- Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
- Maintained a professional image for the Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
- Facilitated smooth executive transitions by training incoming assistants on procedures, responsibilities, and software tools.
- Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
- Impacted company growth by supporting the recruitment process through scheduling interviews, and orienting new hires to the department culture.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Education
Associate of Arts - Business Management
Southwestern College
Cincinnati, OHSkills
- Customer service excellence
- Work ethic and integrity
- Patience and empathy
- Verbal and written communication
- Appointment scheduling
- Positive and professional
Timeline
Receptionist Cashier
Sozo Salon and Spa
05.2024 - 01.2025
Front Desk Receptionist
The Pickle Lodge
06.2023 - 05.2024
Executive Assistant to the Vice President
Lockheed Martin, Aeronautics
12.2006 - 09.2018
Associate of Arts - Business Management
Southwestern College
Similar Profiles
Katie MitchellKatie Mitchell
Hairstylist/Education Coordinator at Spa Concepts Salon & Spa (Aveda)Hairstylist/Education Coordinator at Spa Concepts Salon & Spa (Aveda)
Michelle DenmanMichelle Denman
Spa Manager at Spa Concepts Salon & SpaSpa Manager at Spa Concepts Salon & Spa
Cydney WorkmanCydney Workman
Cosmetologist at Wanderlust Salon and SpaCosmetologist at Wanderlust Salon and Spa