Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Linda Cebrero

San Jose,CA

Summary

Adaptable and results-driven professional with over 13 years of experience in customer service and quality assurance. Known for reliability, punctuality, and strong work ethic in fast-paced environments. Skilled in multitasking and team collaboration. Proven leader with a track record of aligning team performance with business goals, optimizing processes, and enhancing productivity. Strong planning, organizational, and strategic thinking abilities with a commitment to continuous improvement and operational success.

Highly versatile and capable of thriving in any industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Sharky's Coffee
05.2024 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team morale and retention through recognition
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Mental Health Assistant

San Jose Conservation Corps
San Jose , CA
01.2022 - 03.2023
  • Provide one-on-one or small group support to students experiencing emotional or behavioral difficulties.
  • Assisted in developing life skills such as budgeting, time management, social skills building
  • Provided resources for additional support services such as housing assistance or peer support groups.
  • Assist students in developing coping strategies, social skills, and emotional regulation.
  • Monitor students' behavior and provide guidance or redirection as needed.
  • Record observations and report any concerns to nurses or therapists.
  • Provide emotional support and encourage positive behaviors.
  • Maintain accurate and timely records of patient activities, progress, and incidents.
  • Ensure patient areas are clean, organized, and safe.
  • Help maintain a calm, structured, and supportive environment
  • Attend team meetings to discuss patient progress and care strategies.
  • Help organize and facilitate wellness programs, social-emotional learning (SEL) activities, or peer support groups.
  • Assist in classroom presentations about mental health topics under the guidance of a licensed professional.

Assistant Coordinator

San Jose Conservation Corps
San Jose , CA
01.2020 - 01.2022
  • Help organize school events, programs, assemblies, or field trips
  • Coordinate logistics such as transportation, materials, guests, and schedules
  • Ensure all activities align with school policies and timelines
  • Assist with student enrollment, attendance tracking, and record-keeping
  • Help monitor students during events or daily routines
  • Support extracurricular or intervention programs, such as tutoring and after-school programs
  • Maintain and update student and program files
  • Answer phones, take messages, and respond to emails in a timely manner
  • Prepare memos, announcements, school e-blasts, and reports
  • Track inventory of supplies, and request/order new materials when needed
  • Schedule meetings for the coordinator, and assist with agendas
  • Coordinate communication between teachers, parents, and outside organizations.
  • Help collect, organize, and submit data for compliance and reporting
  • Ensure forms, records, and documentation are accurate and complete
  • Assist with classroom or program evaluations, collecting feedback, or surveys

E Waste/ Emergency Operations / Administrator

San Jose Conservation Corps
San Jose, CA
01.2020 - 01.2020
  • Maintained full compliance with legal, health, and safety regulations
  • Secured and assisted clients in homeless shelters during the pandemic
  • Organized and categorized E-Waste routes for successful projects
  • Executed administrative tasks such as filing documents, ordering supplies
  • Provided support to management during decision-making processes
  • Coordinated with other departments to ensure successful completion of projects on time and within budget.
  • Processed incoming invoices from suppliers in a timely manner.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.

After School Leader

YMCA
San Jose
07.2019 - 12.2019
  • Taught students how to self-advocate, set goals and improve independence
  • Collaborated with parents and guardians regarding student progress and concerns about their child's development or behavior
  • Resolved students' behavioral and academic issues in collaboration with family members, teachers and counselors
  • Maintained accurate records of attendance and daily activities
  • Coordinated field trips to promote learning outside the classroom environment.
  • Supervised sport activities
  • Implemented behavior management techniques to maintain a positive and productive program environment.
  • Advocated for the needs and interests of students
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Tutored students that required extra help

Busser/Host/Waiter

Denny's
San Jose, CA
01.2013 - 01.2018
  • Adhered to sanitation guidelines
  • Implemented and adhered to health and safety regulations to ensure a safe dining environment.
  • Assisted in the training of new bussers, sharing knowledge and best practices
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Organized storage areas for clean dishes and stocked linens
  • Conducted regular checks on customers during meal service.
  • Provided assistance to other bussers when needed.
  • Assisted servers with stocking supplies
  • Communicated effectively with kitchen staff regarding orders placed by customers
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Effectively multitasked within fast-paced environment.

Education

High School Diploma -

Yerba Buena High School
San Jose, CA
06-2015

Skills

  • Record Keeping
  • Quality Assurance
  • Bilingual
  • Patience
  • Budget management
  • Team coaching
  • Vendor management
  • Project planning
  • Customer service
  • Task delegation
  • Expense tracking
  • Policy and procedure development
  • Budget control
  • Verbal and written communication
  • Coaching and mentoring
  • Cross-functional team management
  • Operations management
  • Relationship building
  • Networking strategies

Certification

  • CPR/First Aid
  • OSHA
  • Blood borne Pathogen Certified

Languages

  • Advanced English
  • Advanced Spanish

Languages

Spanish
Full Professional
English
Full Professional

References

References available upon request.

Timeline

Manager

Sharky's Coffee
05.2024 - Current

Mental Health Assistant

San Jose Conservation Corps
01.2022 - 03.2023

Assistant Coordinator

San Jose Conservation Corps
01.2020 - 01.2022

E Waste/ Emergency Operations / Administrator

San Jose Conservation Corps
01.2020 - 01.2020

After School Leader

YMCA
07.2019 - 12.2019

Busser/Host/Waiter

Denny's
01.2013 - 01.2018

High School Diploma -

Yerba Buena High School

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