Adaptable and results-driven professional with over 13 years of experience in customer service and quality assurance. Known for reliability, punctuality, and strong work ethic in fast-paced environments. Skilled in multitasking and team collaboration. Proven leader with a track record of aligning team performance with business goals, optimizing processes, and enhancing productivity. Strong planning, organizational, and strategic thinking abilities with a commitment to continuous improvement and operational success.
Highly versatile and capable of thriving in any industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Sharky's Coffee
05.2024 - Current
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Coached, mentored and trained team members in order to improve their job performance.
Analyzed customer feedback data to develop action plans for improving services offered.
Provided leadership during times of organizational change or crisis situations.
Ensured compliance with all applicable laws, regulations, industry standards.
Conducted performance reviews for team members.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Implemented process improvements, resulting in an increase in operational efficiency.
Managed inventory levels to meet demand without overstocking, reducing waste.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Enhanced team morale and retention through recognition
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Mental Health Assistant
San Jose Conservation Corps
San Jose , CA
01.2022 - 03.2023
Provide one-on-one or small group support to students experiencing emotional or behavioral difficulties.
Assisted in developing life skills such as budgeting, time management, social skills building
Provided resources for additional support services such as housing assistance or peer support groups.
Assist students in developing coping strategies, social skills, and emotional regulation.
Monitor students' behavior and provide guidance or redirection as needed.
Record observations and report any concerns to nurses or therapists.
Provide emotional support and encourage positive behaviors.
Maintain accurate and timely records of patient activities, progress, and incidents.
Ensure patient areas are clean, organized, and safe.
Help maintain a calm, structured, and supportive environment
Attend team meetings to discuss patient progress and care strategies.
Help organize and facilitate wellness programs, social-emotional learning (SEL) activities, or peer support groups.
Assist in classroom presentations about mental health topics under the guidance of a licensed professional.
Assistant Coordinator
San Jose Conservation Corps
San Jose , CA
01.2020 - 01.2022
Help organize school events, programs, assemblies, or field trips
Coordinate logistics such as transportation, materials, guests, and schedules
Ensure all activities align with school policies and timelines
Assist with student enrollment, attendance tracking, and record-keeping
Help monitor students during events or daily routines
Support extracurricular or intervention programs, such as tutoring and after-school programs
Maintain and update student and program files
Answer phones, take messages, and respond to emails in a timely manner
Prepare memos, announcements, school e-blasts, and reports
Track inventory of supplies, and request/order new materials when needed
Schedule meetings for the coordinator, and assist with agendas
Coordinate communication between teachers, parents, and outside organizations.
Help collect, organize, and submit data for compliance and reporting
Ensure forms, records, and documentation are accurate and complete
Assist with classroom or program evaluations, collecting feedback, or surveys
E Waste/ Emergency Operations / Administrator
San Jose Conservation Corps
San Jose, CA
01.2020 - 01.2020
Maintained full compliance with legal, health, and safety regulations
Secured and assisted clients in homeless shelters during the pandemic
Organized and categorized E-Waste routes for successful projects
Executed administrative tasks such as filing documents, ordering supplies
Provided support to management during decision-making processes
Coordinated with other departments to ensure successful completion of projects on time and within budget.
Processed incoming invoices from suppliers in a timely manner.
Oversaw compliance with safety and quality standards, significantly reducing incident rates.
After School Leader
YMCA
San Jose
07.2019 - 12.2019
Taught students how to self-advocate, set goals and improve independence
Collaborated with parents and guardians regarding student progress and concerns about their child's development or behavior
Resolved students' behavioral and academic issues in collaboration with family members, teachers and counselors
Maintained accurate records of attendance and daily activities
Coordinated field trips to promote learning outside the classroom environment.
Supervised sport activities
Implemented behavior management techniques to maintain a positive and productive program environment.
Advocated for the needs and interests of students
Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Tutored students that required extra help
Busser/Host/Waiter
Denny's
San Jose, CA
01.2013 - 01.2018
Adhered to sanitation guidelines
Implemented and adhered to health and safety regulations to ensure a safe dining environment.
Assisted in the training of new bussers, sharing knowledge and best practices
Engaged with guests in a polite and friendly manner to enhance the dining experience.
Organized storage areas for clean dishes and stocked linens
Conducted regular checks on customers during meal service.
Provided assistance to other bussers when needed.
Assisted servers with stocking supplies
Communicated effectively with kitchen staff regarding orders placed by customers
Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Effectively multitasked within fast-paced environment.