LINDA C FARAH
London
Summary
Demonstrate unwavering commitment and dedication in all endeavours.
Overview
14
14
years of professional experience
Work History
Regional Support Manager
Cochani London (fragrance company)
05.2023 - Current
- Recruit, train, and supervise staff within the region.
- Conduct performance evaluations on staff.
- Offering coaching to improve employee performance.
- Ensure branches in the region comply with company policies and procedures including health and safety.
- Oversee budgets, resources, and inventory management.
- Address and resolve customer complaints and escalations.
- Set and meet performance targets for region.
Branch Manager
Timpson Ltd
10.2021 - 06.2023
- Accepted the role to provide total customer satisfaction in all the different services branch caters to and proved self as an ASSET to the Organisation.
- Services included - Drycleaning, Laundry, Alteration and Repairs, Key cutting, I-Snaps, and Rugs Cleaning which were professionally offered.
- Maintenance of all the Machinery/Equipment and keeping the décor of the branch.
- Managing Branch Accounts and adhering to company’s other regulations honestly.
Waitress
Les nenettes
10.2019 - 02.2020
- Completed opening and closing checklists according to set standards.
- Oversaw inventory, restocked supplies and placed orders. Prepared coffee and espresso drinks.
- Served each guest with sincere, positive, pleasant and enthusiastic attitude.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Sent orders to kitchen within 3 minutes of table service, creating seamless workflow.
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Maintained safe food handling standards at all times.
Shop Assistant Manager
Cancer Research UK
01.2018 - 01.2020
Hospitality in Agencies
Tiger Recruitment Ltd
01.2018
Customer Service Assistant
Greenford Pet Center
01.2012 - 01.2016
Skills
- Exceptional communication and interpersonal skills for both casual and formal settings:
- Promoting business
- Personalised attention to customers Essentially paying attention to their preferences to determine which products is the best for them
- Working with the company and team to drive sale
- Exceptional organisation skill:
- Stock taking
- Financial analysis and budgetting
- Adhering to company guidelines
- Resourceful :
- I’ve collected data on sales and created a visualised report to determine trends to increase sales
- Brainstorm with the company on promotion and marketing
- Exceed sales performance :
- Increased yearly sale by 40%
- Training :
- Trained newcomers who have excelled and went on to manage branches on their own
- Providing leadership, mentorship, and professional development opportunities
Experience
- 5 years of managerial experience
- 7 years of retail experience
- 2 years training experience
- Computer savy
Timeline
Regional Support Manager
Cochani London (fragrance company)
05.2023 - Current
Branch Manager
Timpson Ltd
10.2021 - 06.2023
Waitress
Les nenettes
10.2019 - 02.2020
Shop Assistant Manager
Cancer Research UK
01.2018 - 01.2020
Hospitality in Agencies
Tiger Recruitment Ltd
01.2018
Customer Service Assistant
Greenford Pet Center
01.2012 - 01.2016
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