Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Linda Chandler

Linda Chandler

Columbia,MO

Summary

Instructor of Business - Leadership | Customer Relationship Management | Deadline-oriented Motivational leader with top-notch communication, organizational and strategic planning abilities. Knowledgeable Business Support Specialist bringing more than 30 years of experience in Manufacturing and Business. Successful coordinating and processing physical and digital documents. Strengths include open communication, critical thinking and data analysis.

Overview

22
22
years of professional experience

Work History

Business Support Specialist

Emints National Center
03.2021 - Current
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Accepted payments, issued credits and resolved billing issues.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates
  • Enhanced profitability 10 % through careful expense management modifications

Business Support Specialist

University of Missouri – SOS Temp Staffing
11.2019 - 03.2021
  • Responsible for managing 13 area centers for Small Business Development Center Director.
  • People soft, Microsoft Office Suite, and administrative support.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates

Precertification/Scheduling specialist

Columbia Surgical Associates
10.2017 - 11.2019
  • Developed and improved organization of scheduling for ancillary testing
  • Scheduling all post-surgical appointments.
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments
  • Provided detailed information about available services and requirements

Office Manager

Kelly Services – Beyond Meat
10.2016 - 10.2017
  • Used strong communication skills to collaborate with team members, vendors and management.
  • Developed standard operating procedures for all administrative employees.
  • Maintained CRM database with customer updates and report generation.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Compared vendor prices and negotiated for optimal savings

Office Manager

Vet Center, Readjustment Counseling Center
07.2016 - 10.2016
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Coordinated special projects and managed schedules
  • Prepared meeting materials and took clear notes to distribute to stakeholders
  • Developed standard operating procedures for all administrative employees
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping

Office Manager/Production Clerk

Kraft Heinz
03.2001 - 06.2015
  • Used strong communication skills to collaborate with team members, vendors and management.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Developed standard operating procedures for all administrative employees
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement

Education

Master of Arts -

Columbia College
Columbia, MO
03.2018

Masters of Business Administration - Business Administration

University of Phoenix
Tempe, AZ
10.2013

Project Management Certificate - Project Management

University of Phoenix
Phoenix, AZ
03.2013

Bachelor of Arts - Music/Business

Missouri Western State University
Saint Joseph, MO
12.1987

Skills

  • Responsible
  • Entrepreneurship expertise
  • Organization and Time management
  • Critical Thinking
  • Communication
  • Production Quotas
  • Client Support
  • Training
  • Leadership
  • Customer Experience
  • Conflict Resolution
  • Customer Service
  • Event Management
  • Business Opportunities Support
  • Project Planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Live life to the fullest, and focus on the positive.
Matt Cameron

Timeline

Business Support Specialist

Emints National Center
03.2021 - Current

Business Support Specialist

University of Missouri – SOS Temp Staffing
11.2019 - 03.2021

Precertification/Scheduling specialist

Columbia Surgical Associates
10.2017 - 11.2019

Office Manager

Kelly Services – Beyond Meat
10.2016 - 10.2017

Office Manager

Vet Center, Readjustment Counseling Center
07.2016 - 10.2016

Office Manager/Production Clerk

Kraft Heinz
03.2001 - 06.2015

Master of Arts -

Columbia College

Masters of Business Administration - Business Administration

University of Phoenix

Project Management Certificate - Project Management

University of Phoenix

Bachelor of Arts - Music/Business

Missouri Western State University
Linda Chandler