Linda Chang
Charlotte,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cognizant TCO
03.2023 - 04.2023
- Implemented and developed customer service training processes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Taking replenishment orders and selling snack food products and promotions.
- Address customers concerns and issues according to procedure.
- Use issue resolution and follow-up to handle a variety of questions, issues and customer service needs with flawless coordination and communication with customers.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered services to customer locations within specific timeframes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Receptionist
Fligel's Uniform
07.2021 - 10.2023
- Greeting customers as they enter the office
- Answering phone calls and forwarding incoming calls in a professional manner
- Handling payments processing duties and provide customers with receipts and over the phone
- Performs administrative duties, emailing and faxing
- Copied, filed, and maintain paper or electronic documents
- Order entry, uniform tickets orders
- Billing and invoicing payments records
- Archiving and filed documents accordingly to alphabet
- Keeping office cleaned and tidy, organized well stationary stocked
- Follow up customers inquiries
- Always attend to emails and responding to all emails
- Taking notes.
Pharmacy Assistant
Amcal Pharmacy Melbourne Airport Domestic T1
03.2018 - 08.2019
- Performs administrative duties
- Answering phone calls in a professional manner
- Advise customers on all products with a professional attitude
- Receiving and inputting invoices
- Tend to emails and fax messages
- Operating cash registers
- Replenishing stock and maintaining inventory levels
- Price tagging pharmacy products
- Selling High end fragrances and cosmetics
- Achieving KPI’s
- Manage records of Revlon purchases
- Frequently clean and organize the workspace
- Setup for Promotions.
Pharmacy Assistant/Beauty Advisor (Clinique)
Malvern Health and Beauty Pharmacy
03.2016 - 03.2018
- Assisting the Pharmacist with Dispensary
- Sorting out scripts
- Replenishing stock and maintaining inventory levels
- Price tagging pharmacy products
- Advise customers on all products with a professional attitude
- Assist customers with cosmetic queries and applications suitable for each customer
- Setting up displays for catalogue promotions
- Answering phone calls
- Achieving KPI’s
- Housekeeping and general administration duties
- Manage records of specific Clinique customer purchases
- Send out mail to Clinique customers in relation to promotions, events, and new products
- Maximize sales opportunities and reaching sales targets for Clinique products.
Bakery Assistant/Cashier
Dili Bake House
05.2013 - 08.2014
- Food safety and hygiene
- Bakery and product presentation
- Delightful service
- Operating cashier
- Handling money
- Pastry preparation
- Donut preparation
- Cleaning
- Stock filing
- Answering phone calls
- Serving customers at all times on the floor.
Pharmacy Assistant – Work Experience
Mt Ridley Pharmacy (Now known as Discount Chemist Craigieburn)
09.2009 - 07.2011
- Stock filing
- Serving Customers
- Cashier – Cleaning
- Ordering products
- Assisting the pharmacist
- Answering phone calls
- Providing advice to customers on products
- Price tagging and merchandising.
Customer Service/Cashier
Hunger Jacks
11.2007 - 07.2009
- Operating Cashier
- Serving customers
- Cleaning
- Cooking chips / French fries
- Preparation of burgers
- Drive-through cashier.
Education
Completion of Years 8-12 VCE (Victorian Certificate of Education) -
Craigieburn Secondary College
Cragieburn, VICCertificate II – Business Administration -
Australia Employment and Training Solutions (AETS)
Preston, VIC01.2011
Certificate III – Business Administration and Economics -
Kangan Institute
Broadmeadows, VIC01.2012
Certificate I – Vocational Preparation -
ASIA Pacifica Training Institute
Melbourne, VIC01.2013
Skills
- High exceptional customer service skills
- Excellent time management skills
- High standard cleanliness
- Managing stock levels/counter cashier duties
- High standard multitasking and organizational abilities
- Answering phone calls and face to face excellent exceptional communication skills
- Have excellent computer skills using Microsoft Word, Microsoft Excel, Microsoft Publisher and Microsoft Access
- Strong interpersonal, communication and organizational skills
- Administrative Support
- Document Control
- Billing and Invoicing
- Greeting and Seating Clients
- Customer and client relations
- Office Organization
- Skilled in [Software]
- Payment Processing
- Customer Complaint Resolution
- Problem-solving skills
References
- Terrence Clark - Manager
Cognizant Technology Solutions
- Melissa Sierra - Trainer (Cognizant)
Phone: (832)-670-5146
- Judy Ssxon - Manager
Fligel’s Uniform
4229 Monroe Rd, Charlotte, NC, 28205
Phone: (704)-375-376
- Leanne Boromeo - Owner / Pharmacy Store Manager / Pharmacist, Amcal Pharmacy
Airport Pharmacy, Qantas Domestic Terminal, Melbourne Airport, VIC
Phone: (03) 9334 5867
- Jenny Tran Phan - Owner / Pharmacy Store Manager / Pharmacist
Malvern Health and Beauty Pharmacy, Melbourne, VIC,
Phone: (03) 9509 4622
- Emma Dennison - Pharmacist
Malvern Health and Beauty Pharmacy,
Phone: 0433 417 444
Timeline
Customer Service Representative
Cognizant TCO
03.2023 - 04.2023
Front Desk Receptionist
Fligel's Uniform
07.2021 - 10.2023
Pharmacy Assistant
Amcal Pharmacy Melbourne Airport Domestic T1
03.2018 - 08.2019
Pharmacy Assistant/Beauty Advisor (Clinique)
Malvern Health and Beauty Pharmacy
03.2016 - 03.2018
Bakery Assistant/Cashier
Dili Bake House
05.2013 - 08.2014
Pharmacy Assistant – Work Experience
Mt Ridley Pharmacy (Now known as Discount Chemist Craigieburn)
09.2009 - 07.2011
Customer Service/Cashier
Hunger Jacks
11.2007 - 07.2009
Completion of Years 8-12 VCE (Victorian Certificate of Education) -
Craigieburn Secondary College
Certificate II – Business Administration -
Australia Employment and Training Solutions (AETS)
Certificate III – Business Administration and Economics -
Kangan Institute
Certificate I – Vocational Preparation -
ASIA Pacifica Training Institute
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