Summary
Overview
Work History
Education
Skills
Timeline
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Linda Chapman

Byron Center,MI

Summary

Co-own TubKote, a bathtub refinishing company managing the administrative side of the business. Also work at Sunset Manor as a Resident Aide, providing caring physical and emotional support to residents in transition and their family members. Trained to fill in as a Med Tech and in the office as needed.

Overview

13
13
years of professional experience

Work History

Administrative Assistant/Resident Aide/Med Tech

Sunset Manor
Jenison, MI
04.2020 - Current
  • Work as a Resident Aide providing assistance with dressing, toileting and mobility issues, using mechanical lifts as needed.
  • Interact kindly with residents and families and display positive, outgoing attitude. Able to empathize with those who are struggling. Experienced in memory care.
  • Work in office handling phones, greeting guests, finding replacements for staff call-ins, provide residents with appointment reminders, respond to alarms by assessing the situation and calling in emergency units if required, sort mail, perform Covid-19 testing for staff as needed.
  • Med Tech Certified, dispense medications, test blood sugar levels, provide documentation and order prescriptions. Interact with doctors and hospice staff.

Co-Owner TubKote, LLC

TubKote, LLC
Byron Cener, MI
08.2016 - Current
  • Successful co-owner with six years experience in the bathtub refinishing industry. Proven track record of consistently driving profitability, and providing quality results and exceptional customer service.
  • Manage day-to day business operations, including scheduling, accounting, payroll and timely filing of taxes.
  • Maintain proper insurances for business and vehicles.
  • Perform marketing analysis of web based advertising.
  • Track and order inventory.

Customer Service Advocate II

Farmers Insurance, Grand Rapids Business Insurance Center
Caledonia, MI
12.2014 - 11.2016
  • Analyzed, clarified and resolved intermediate commercial policy related questions from agents.
  • Provided excellent customer service ensuring that policy changes were processed promptly and accurately.
  • Used underwriting tools including RealQuest, Dunn and Bradstreet, and MVR websites.
  • Assisted agents with questions regarding workers compensation quotes and audits.
  • Supported call center associates by taking escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided agents with first-rate customer service to maximize satisfaction and business success.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Business Regulatory Processor

Randstad - Subcontractor For Famers Commercial Insurance
Caledonia, MI
12.2013 - 12.2014
  • Worked with agents to ensure motor carriers filings on commercial vehicles were processed according to state and federal regulations.
  • Acted as liaison between agents and commercial underwriters.
  • Worked on Farmers internal systems such us CLS, BIE, BIE2, Lotus, Word and Excel.
  • Worked with teammates and willingly shared information to achieve department goals.
  • Took both required and elective courses through University of Farmers.
  • Received Elite Customer Service Awards and nominated as Randstad Employee of the Month.

Preschool Teacher

Adventures Learning Center
Caledonia, MI
02.2012 - 11.2013
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Used classroom observations to create written assessments of student performance.
  • Coordinated parent-teacher conferences times during the school year.
  • Identified signs of emotional and developmental problems in children and reported to parents.

Education

Associate of Science - Childhood Development

CDA Council
Washington, DC
2013

Associate of Arts - Marketing

Davenport University
Grand Rapids, MI

Skills

  • Marketing And Advertising
  • Sales
  • Social Media
  • Accounting
  • Documentation
  • Experience with Memory Care
  • Med Tech Certified
  • Communication Skills

Timeline

Administrative Assistant/Resident Aide/Med Tech

Sunset Manor
04.2020 - Current

Co-Owner TubKote, LLC

TubKote, LLC
08.2016 - Current

Customer Service Advocate II

Farmers Insurance, Grand Rapids Business Insurance Center
12.2014 - 11.2016

Business Regulatory Processor

Randstad - Subcontractor For Famers Commercial Insurance
12.2013 - 12.2014

Preschool Teacher

Adventures Learning Center
02.2012 - 11.2013

Associate of Science - Childhood Development

CDA Council

Associate of Arts - Marketing

Davenport University

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Linda Chapman