Linda Chase
Dunkirk,NY
Summary
Professional Patient Navigator with 2 years of experience working with wound care. Former Nationally Certified Activity Director in long term care for 12 years.
Career includes long history of customer service in a professional environment. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients. Skilled at creating schedules, time management and office organization. Strong understanding of budgets, scheduling and payroll.
Friendly, social and skilled at putting others at ease and maintaining a calm attitude.
Overview
15
15
years of professional experience
Work History
Patient Navigator
Healogics
06.2021 - Current
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies with an average caseload of 65-75 active patients weekly.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Organized patient schedules and assisted in planning transportation and payments.
- Verified patient insurance eligibility and entered patient information into system.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Activity Director
Centers Healthcare
04.2017 - 05.2021
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Scheduled staff of 7 for programming as well as confirming payroll for department.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Coordinated with families of 200 residents to maintain resident/family interaction during COVID isolation restrictions by organizing & scheduling: video chats, phone calls and visitation in accordance with NYSDOH and pandemic guidelines.
Cashier
Dollar General
06.2009 - 08.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Activity Director
Chautauqua County Home
03.2009 - 01.2015
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Scheduled staff of: 7-CCH and staff of 12-CNRC (Vestra Care) as well tracking, uploading and reconciling payroll weekly.
- Created and maintained detailed reports of daily, weekly and monthly operations of 216 residents in accordance of NYSDOH.
- Transitioned to Activity Director at Chautauqua Nursing and Rehabilitation with same duties from January 2015-January 2017 under Vestra Care.
Education
No Degree -
Jamestown Community College
Jamestown, NYHigh School Diploma -
Dunkirk Senior High School
Dunkirk, NY06.1992
Skills
- Medical Terminology
- Community Resources
- Time Management
- Customer Service
- Multitasking Abilities
- Computer Proficiency
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Organizational Skills
- Documenting and Recording Information
- Teamwork and Collaboration
- Analytical Skills
- Punctual and Hardworking
- Adaptability and Flexibility
Timeline
Patient Navigator
Healogics
06.2021 - Current
Activity Director
Centers Healthcare
04.2017 - 05.2021
Cashier
Dollar General
06.2009 - 08.2015
Activity Director
Chautauqua County Home
03.2009 - 01.2015
No Degree -
Jamestown Community College
High School Diploma -
Dunkirk Senior High School