LINDA CHOI
FLUSHING,NEW YORK
Summary
Dedicated Sales professional with knowledge of customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet sales team goals, with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, to maintain customer satisfaction and contribute to company success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Client Consultant Ll
Flagstar Bank
156-10 Northern Blvd Flushing
03.2023 - Current
- Developed tailored financial solutions to meet client needs and enhance satisfaction.
- Analyzed client portfolios to identify growth opportunities and mitigate risks.
- Provided strategic guidance on mortgage products, personal loans, improving client understanding and engagement.
- Mentored junior consultants in best practices for client relationship management and service delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated with compliance teams to ensure adherence to regulatory requirements in client transactions.
- Delivered exceptional customer service, resulting in numerous positive testimonials and a high client retention rate.
- Managed multiple projects simultaneously, ensuring timely completion and meeting all client expectations.
- Conducted thorough assessments of clients needs, identifying areas of improvement and providing actionable recommendations.
- Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Life Insurance Sales Agent
New York Life Insurance
Flushing, New York
08.2023 - 02.2024
- We help New York Life Insurance generate new business by contacting potential customers and selling one or more types of policies.
- Explain various plans to clients, and guiding them in selecting a policy that suits their needs best.
- Develop and maintain relationships with clients to ensure customer satisfaction.
- Analyze clients' current insurance policies and recommend additional coverage.
- Prepare and present insurance quotes to clients.
- Act as an intermediary between clients and the company to ensure effective communication and mutual satisfaction.
- Conduct interviews and gather information about potential clients to learn more about their unique situation.
- Provide consistent and reliable customer service to maintain and grow client base.
- Sell fix annuities to clients who then receive an income at retirement.
Customer Service Representative
Dime Community Bank
Bayside, New York
02.2023 - 07.2023
- Fulfills customer service needs by resolving service related issues efficiently and provides an excellent customer experience during all interactions; meets customer expectations in terms of accuracy and timeliness in a professional manner.
- Establishes, retains, and deepens relationships with potential and existing customers to achieve team sales goals.
- Develops and maintains a broad knowledge of Dime Bank’s products and services to appropriately meet client needs.
- Engages in discussions with customers to understand their needs in order to provide relevant solutions.
- Recognizes sales opportunities and offers suitable bank products and services that add value to new and existing customers.
- Top credit cards sales and referrals.
- Communicates the rules and regulations to customers including information pertaining to FDIC protection, upon the opening of new accounts.
- Complies with regulatory, security and audit procedures and policies; adheres to the bank’s code of conduct and operational controls to ensure the safety and security of the client, as well as bank assets.
- Protects the bank against loss by ensuring that all new account procedures, including CIP and BSA requirements are adhered to.
- Ensures that records are accurate; maintains records of incomplete, incorrect or outstanding customer files in order to ensure proper follow-up.
- Provided customers with a high level of service, privacy and confidentiality, and friendly, welcoming attitude. Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions, safe deposit accounts, verified and know your customer, TCR, currency transaction reports.
Customer Service Representative
American Community Bank
New Hyde Park, New York
04.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Opening and closing procedure.
Customer Service Representative
Marshall Gregg E Beinstock
Bayside, New York
08.2016 - 05.2017
- Great people skills needed to confront people about past-due payments.
- Friendly voice and demeanor over the phone.
- Understanding of the operations of a multi-line phone system.
- Excellent accounting skills needed to determine accounts payable payment options interest etc.
- Exceptional mathematics skills needed to perform calculations and give estimates.
- Organized and thorough in all account records and data entry.
- Analyze customer accounts to determine whether it is considered delinquent.
- Prepare and send notifications of payments past due.
- Assist customers in finding a way to meet financial obligations without getting further behind.
- Place phones calls to customers to remind them of payments and account balance.
- Prepare delinquent account reports for management.
Receptionist
New York Black Car Operators
New York, NY
10.2009 - 07.2012
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Troubleshot copy machines and printers and scheduled service as needed.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Executive Assistant
Vital Transportation Inc
Long Island City, New York
04.2005 - 10.2009
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Scheduled appointments for drivers.
- Customer Care, answered phone inquiries, data entry.
- Driver loan processor, notary public.
- Processed orders, handled shipping.
- Letter composition, referrals and official documents/documentation.
- Organized board meetings, made coffee, ordered catering.
- Organized and filed driver records.
- Promptly responded to general inquiries from customers, staff, and clients via mail, e-mail and fax.
- Handled office operations in absence of Executive Director Participated in promotional events.
- Assisted passengers with driver complaints.
- Recovered lost and found.
Senior Teller
Melrose Credit Union
Briarwood, New York
03.2002 - 03.2005
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered phone and email inquiries on banking products.
- Managed overdraft reports and performed audits.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Politely assisted over customers per day in fast and high-pressure environment.
- Coached and trained new bank tellers.
- Identified potential needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Handled large money transactions, credit cards and cash advance.
- Processed currency transactions reports, open new accounts, address changes, stop payment, identity theft.
- Duties included all member transactions including processing postdated checks, atm deposits and mailings.
- Helped members with questionnaire and inquiries; interacted with members in a positive professional manner.
- Helped members understand and resolve loan payments team work with others whom needed help with receipts.
- Teller proofed work, checked transactions, branch proof, help tellers find difference for shortage.
- Prioritized and completed work on time.
- Served as the company's only bilingual Chinese/English customer service representative.
- Member sales goals.
Customer Service /Production Coordinator
New Hong Corp
New York, New York
09.2001 - 02.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
Customer Service Representative
EAB Bank
Elmhurst, New York
10.1998 - 08.2001
- Cross trained for customer service, new accounts, and all teller duties.
- Filed maintenance and safe referrals.
- Opened new safe deposit accounts; provided controlled access to safe Deposit boxes; collected and processed payments, monitored delinquent accounts legal status.
- Scheduled break opens including preparation of documentation.
- Maintenance of branch supplies.
- Branch Proof Interacted with customers in a positive, professional manner.
- Met sales goals and provided personalized customer services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Teller/ Customer Service Representative
Citibank, NA
Forest Hills, New York
09.1992 - 10.1994
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Programmed banking transactions such as cash substitutions, check cashing, sales drafts, mature loans, money orders, money markets withdrawals, official checks, cash advances, currency denominations lists, treasury tax and loan payments, billing and collections certified checks, savings bonds, and coupon redemption.
- New accounts, address change, stop payments, foreign currency, and sales referrals.
- Supervision of safe deposit department, vault customer sales, new accounts.
Teller Associate
Chase Manhattan Bank
Flushing, New York
06.1990 - 09.1992
- Programmed banking transactions including cash advances, visa and mastercard, nest egg, Ira, credit memos, CD, data changes, certified checks, coupons and bonds, home checking, foreign checks, address changes, and customer sales referrals.
- Trained for branch proofs.
- Responsible for coin vault and atm loading cash.
- Supplies and atm proofs Assistant in the maintenance of supplies.
- Trained new tellers cross trained to open new accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Manhattan Savings Bank
New York, New York
05.1989 - 05.1990
- Answered customer inquiries regarding account balances, transaction history.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided daily cash transaction including deposits, withdrawals, updated passbooks, money transfers, teller checks, money orders, and tellers proofs.
- Opening new accounts, and customer service duties.
- Managed quality communication, customer support and product representation for each customer.
Education
High School Diploma - General Courses
Flushing High School
Flushing, NY06.1988
Skills
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Cash handling accuracy
- Strong organization skills
- Adaptive team player
- Energetic work attitude
- Quick learner
- Sales professional
- Skill multitasker
- Goal oriented
- Licensed insurance agent
- Lead prospecting
- Client retention
- Teamwork
- Attention to detail
- Excellent communication
- Decision-making
- Self motivation
Certification
Licensed Notary since 2005
Licensed Life and Health Insurance
LANGUAGES
Chinese (Cantonese)
Limited Working
Professional Working
Timeline
Life Insurance Sales Agent
New York Life Insurance
08.2023 - 02.2024
Client Consultant Ll
Flagstar Bank
03.2023 - Current
Customer Service Representative
Dime Community Bank
02.2023 - 07.2023
Customer Service Representative
American Community Bank
04.2022 - 02.2023
Customer Service Representative
Marshall Gregg E Beinstock
08.2016 - 05.2017
Receptionist
New York Black Car Operators
10.2009 - 07.2012
Executive Assistant
Vital Transportation Inc
04.2005 - 10.2009
Senior Teller
Melrose Credit Union
03.2002 - 03.2005
Customer Service /Production Coordinator
New Hong Corp
09.2001 - 02.2002
Customer Service Representative
EAB Bank
10.1998 - 08.2001
Teller/ Customer Service Representative
Citibank, NA
09.1992 - 10.1994
Teller Associate
Chase Manhattan Bank
06.1990 - 09.1992
Teller
Manhattan Savings Bank
05.1989 - 05.1990
High School Diploma - General Courses
Flushing High School