Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

LINDA CINEUS

Lawrenceville,GA

Summary

I would like to obtain a pharmaceutical position with a company. I have a strong interest in pursuing professional development opportunities, including specialized training and licensure in the organization's growth areas. My qualifications are well versed with procedures and techniques followed commonly at a pharmacy, skilled customer service levels within highly competitive companies In depth knowledge, medication preparations, compounding experience, medical terminology of the scope and different responsibilities involved in a pharmacy technician. I'm a immensely hardworking and honest pharmacy technician with a vast work experience data entry and outstanding computer knowledge.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medication Care Coordinator

Sanitas Medical Center
, FL
08.2023 - Current
  • Attended weekly meetings with pharmacy staff to discuss upcoming changes in drug formularies or policies.
  • Ensured adherence to HIPAA privacy rules while working with confidential patient information.
  • Assisted in resolving prescription errors or discrepancies.
  • Advised physicians about drug interactions, contraindications, allergies or other potential problems with a patient's current medication regimen.
  • Verified prescriptions and drug labels, documents and packages.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Processed insurance claims and resolved billing discrepancies efficiently.

Program Service Representative

IQVIA
Bridgewater, NJ
06.2021 - 06.2023
  • Answered inbound calls, chats and emails to facilitate customer service
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Researched medical claims for validity to resolve discrepancies
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
  • Coordinated and planned investigations of claims to confirm compensability and coverage
  • Collected payments, processed receipts and informed policyholders of outstanding balances
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems
  • Consulted with customers to resolve service and billing issues
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Representative Agent

Black Lotus Kouture, LLC
Remote, IN
05.2018 - 06.2021
  • Provide customers information about products and services, take orders, and process returns via chat and email
  • Receiving and placing customer service telephone calls
  • Manage Inventory Logs
  • Generate invoices to submit to customers via email for warehouse to ship orders out
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues
  • Data entry and research as required to troubleshoot customer problems
  • Serves customers by providing product and service information and resolving product and service problems.

Pharmacy Technician

South County Mental Health Cen
Delray Beach, FL
09.2018 - 10.2020
  • Receive incoming calls from patients
  • Provide customer service by assisting patients when pick up is in need
  • Working in all areas of prescription processing and fulfillment including entering prescriptions into the pharmacy system(s)
  • Maintaining accurate patient records, verification of insurance benefits, filling and shipping of prescription and supply orders
  • Update patient profile with all the necessary information from prescription
  • Ensure that patient's allergies, therapies, and current medication are updated regularly in patient profile history
  • Assist with reps when they need assistant for a patient medication cost saving program
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
  • Maintained proper storage and security conditions for drugs
  • Mixed pharmaceutical preparations according to written prescriptions.

Data Entry Pharmacy Technician Supervisor

Premier Pharmacy
Fort Lauderdale, FL
03.2017 - 09.2018
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
  • Promoted supplement and nutritional products to maximize sales and customer wellness
  • Established and maintained database by entering new and updated patient account profile
  • Collected and organized information for entry, prioritizing entries to increase efficiency
  • Addressed data problems, troubleshooting solutions to minimize interruptions
  • Contact patient's insurance process claims successfully
  • Input patient's information into spreadsheets and company database to provide leaders with quick access to essential client data
  • Scanned and stored files and records electronically to reduce paper files and secure data
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.

Certified Pharmacy Technician Supervisor

Boca Raton Regional Hospital
Boca Raton, FL
03.2013 - 03.2017
  • Answer the telephone and provide customer service to nurses, physicians and other hospital staff members
  • Filling ordered medications for inpatients and outpatients
  • Refilling and inventorying the Pyxis machines
  • Filling formulary medications for employees and employee's family members that are covered by hospital insurance (this is the retail side of the pharmacy)
  • Medication Reconciliation (entering patient's medication that they're currently taking at home)
  • Delivering medication on floors to place patient's specific medication in Pyxis machines
  • Prepackaging meds to unit dose
  • Maintained clean and organized pharmacy shelving and work areas
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications
  • Set up automation frameworks, tools and methodology to assist future users and streamline automation machines that stored medications
  • Delivered advanced troubleshooting support for maintenance team
  • Analyzed existing development or manufacturing procedures to suggest improvements
  • Monitored or calibrated automated systems, industrial control systems or system components to maximize efficiency of production.

Lead Pharmacy Technician

CVS Pharmacy
Delray Beach, FL
06.2010 - 05.2012
  • Submit claims to insurance company
  • Print labels and fill medication(s)
  • Set aside for verification by Pharmacist
  • Ring up patient for medication(s) at the register or drive thru register
  • Mixed pharmaceutical preparations according to written prescriptions
  • Compounding if necessary
  • Inventory in pharmacy every six months to a year
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
  • Established and updated patient profiles, medications and insurance details
  • Received written prescription or refill requests, verifying information for completeness and accuracy
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Education

High School Diploma -

Stanley High School
01.2013

Associate of Science -

Everest University - Tampa
01.2010

Skills

  • Database Management
  • Customer Relations
  • Account Updating
  • Customer Relationship Management
  • Professional Telephone Demeanor
  • Scheduling
  • Quality Assurance Controls
  • High-Energy Attitude
  • Technologically Savvy
  • Microsoft Outlook
  • Computer Proficiency
  • Report Transcription
  • Report Preparation
  • Project Management Abilities
  • Upselling and Cross-Selling
  • Coordination
  • Spreadsheets
  • Process Optimization
  • Account Management
  • Data Evaluation
  • Business Development Understanding
  • Retail Sales Customer Service
  • Calendaring
  • Microsoft PowerPoint
  • Typing Proficiency
  • Grammar
  • System Implementation
  • Client Relations

Certification

  • Licensed Pharmacy Technician for the Following States: Florida, Georgia, Arizona, Texas
  • CPR Certification

Additional Information

References upon request

Timeline

Medication Care Coordinator

Sanitas Medical Center
08.2023 - Current

Program Service Representative

IQVIA
06.2021 - 06.2023

Pharmacy Technician

South County Mental Health Cen
09.2018 - 10.2020

Customer Service Representative Agent

Black Lotus Kouture, LLC
05.2018 - 06.2021

Data Entry Pharmacy Technician Supervisor

Premier Pharmacy
03.2017 - 09.2018

Certified Pharmacy Technician Supervisor

Boca Raton Regional Hospital
03.2013 - 03.2017

Lead Pharmacy Technician

CVS Pharmacy
06.2010 - 05.2012

High School Diploma -

Stanley High School

Associate of Science -

Everest University - Tampa
  • Licensed Pharmacy Technician for the Following States: Florida, Georgia, Arizona, Texas
  • CPR Certification

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LINDA CINEUS