LINDA CINEUS
Summary
Detail-oriented Oncology Pharmacy Technician with extensive experience in patient services, ensuring compliance and customer satisfaction. Specializes in medication compounding, chemotherapy preparation, and inventory management. Drives continuous improvement initiatives to enhance service quality and operational efficiency. Collaborates effectively with healthcare professionals and supports patients through strong communication and teamwork.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Oncology Pharmacy Technician
Cancer Center Of South Florida
04.2025 - Current
- Prepared chemotherapy medications following safety protocols and guidelines.
- Monitored patient profiles to identify and resolve potential drug interactions or duplications from multiple prescribers.
- Maintained accurate records of prescription orders and patient profiles.
- Participated in continuing education courses related to oncology pharmacotherapy treatments.
- Ensured compliance with all state and federal laws regarding the storage, security, labeling, compounding, and dispensing of pharmaceuticals.
- Contributed to performance improvement activities by identifying and implementing process improvement initiatives.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Processed prior authorization requests for medical services and medications.
- Educated patients on authorization requirements and processes to ensure understanding and compliance.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Developed relationships with external vendors providing pre-authorization services.
- Processed appeals in a timely manner as per policy guidelines.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing online eligibility systems to verify patient coverage and policy limitations.
- Entered claims and prior authorization data into pharmacy system with accuracy.
Medication Care Coordinator
Sanitas Medical Center
08.2023 - 07.2024
- Advised physicians on drug interactions, contraindications, and allergies to optimize patient medication regimens.
- Resolved prescription errors or discrepancies, ensuring accurate medication delivery.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Verified prescriptions and drug labels, documents and packages.
- Processed insurance claims and addressed billing discrepancies to facilitate timely reimbursements.
- If a prior authorization is denied, work with the doctor to address the insurance company's concerns or explore alternative medications.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Attended weekly meetings with pharmacy staff to discuss upcoming changes in drug formularies or policies.
Program Service Representative
IQVIA
Bridgewater
05.2021 - 05.2023
- Answered inbound calls, chats and emails to facilitate customer service
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Monitoring the status of prior authorization requests and communicating any updates to the pharmacy or patient.
- Sent prescription details to the insurance company for review and approval.
- Entered application information, prior authorizations, and relevant data into internal databases for efficient record-keeping.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
- Coordinated investigations of claims, confirming compensability and coverage
- Researched medical claims for validity to resolve discrepancies
- Collected payments, processed receipts and informed policyholders of outstanding balances
- Built relationships with teammates to assist customers with inquiries and resolve issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Upheld quality control policies and procedures to increase customer satisfaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative Agent
Black Lotus Kouture, LLC
Remote
04.2018 - 05.2021
- Provide customers information about products and services, take orders, and process returns via chat and email
- Receiving and placing customer service telephone calls
- Maintained customer relationships by promptly addressing questions and concerns with professionalism
- Provided product and service information to customers and effectively resolved related issues.
- Resolved customer complaints while managing database records and drafting status reports on service issues
- Performed data entry and research to troubleshoot customer problems.
- Generate invoices to submit to customers via email for warehouse to ship orders out
- Tracked inventory levels to ensure accurate stock management
Pharmacy Technician
South County Mental Health Cen
Delray Beach
08.2018 - 09.2020
- Working in all areas of prescription processing and fulfillment including entering prescriptions into the pharmacy system(s)
- Maintained accurate patient records, verified insurance benefits, and processed prescription and supply orders efficiently
- Updated patient profiles with essential prescription information
- Ensure that patient's allergies, therapies, and current medication are updated regularly in patient profile history
- Maintained proper storage and security conditions for drugs
- Mixed pharmaceutical preparations according to written prescriptions.
- Handled incoming patient calls to address inquiries
- Assisted patients with pickup inquiries, ensuring timely and accurate service
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Resolved prescription cost discrepancies through effective communication with doctors and insurance agencies
- Supported representatives in assisting patients with medication cost-saving programs
Data Entry Pharmacy Technician Supervisor
Premier Pharmacy
Fort Lauderdale
02.2017 - 08.2018
- Established and maintained database, ensuring accuracy of patient account profiles for efficient access to information
- Input patient's information into spreadsheets and company database to provide leaders with quick access to essential client data
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Contacted insurance company to process patient claims accurately
- Resolved data issues, troubleshooting to ensure continuity of operations and minimize disruptions
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Scanned and stored files and records electronically to reduce paper files and secure data
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Promoted supplements and nutritional products, enhancing customer wellness and contributing to sales growth
Certified Pharmacy Technician Supervisor
Boca Raton Regional Hospital
Boca Raton
02.2013 - 02.2017
- Answer the telephone and provide customer service to nurses, physicians and other hospital staff members
- Filling ordered medications for inpatients and outpatients
- Managed inventory levels and refilled Pyxis machines to ensure medication availability
- Filling formulary medications for employees and employee's family members that are covered by hospital insurance (this is the retail side of the pharmacy)
- Medication Reconciliation (entering patient's medication that they're currently taking at home)
- Delivering medication on floors to place patient's specific medication in Pyxis machines
- Prepackaging meds to unit dose
- Maintained clean and organized pharmacy shelving and work areas
- Established relationships with leadership and staff through attendance at board meetings and coordination of interdepartmental information exchanges
- Updated compounding, mixing, packaging, and labeling procedures to enhance medication safety and compliance
- Developed automation frameworks, tools, and methodologies to streamline medication storage processes and support future users
- Delivered advanced troubleshooting support for maintenance team
- Analyzed existing development or manufacturing procedures to suggest improvements
- Monitored or calibrated automated systems, industrial control systems or system components to maximize efficiency of production.
Lead Pharmacy Technician
CVS Pharmacy
Delray Beach
05.2010 - 04.2012
- Mixed pharmaceutical preparations according to written prescriptions
- Compounded medications based on specific prescriptions to meet patient needs.
- Print labels and fill medication(s)
- Set aside for verification by Pharmacist
- Updated patient profiles, medications, and insurance details to ensure accurate records for medication dispensing
- Received written prescription or refill requests, verifying information for completeness and accuracy
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
- Ring up patient for medication(s) at the register or drive thru register
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels
- Submit claims to insurance company
- Conducted inventory audits for prescription pharmaceuticals and over-the-counter products to uphold inventory integrity and support operational efficiency.
- Verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system to maintain accuracy and compliance
- Inventory in pharmacy every six months to a year
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
Education
Associate of Arts -
Everest University - Tampa
Tampa, FLHigh School Diploma -
Stanley High School
Skills
- Medication Management
- Pharmaceutical Support
- Patient Counseling
- Patient Engagement
- Database Management
- Data Evaluation
- Report Preparation
- Report Transcription
- Scheduling
- Calendaring
- CRM
- Microsoft Outlook
- Microsoft PowerPoint
- Spreadsheets
- Technologically Savvy
- Computer Proficiency
- System Implementation
- Project management
- Process Optimization
- Account Management
- Customer Relations
- Attention to Detail
- Safety Compliance
- Coordination
- Typing Proficiency
- Telephone etiquette
- Grammar
- Business development
Certification
• Licensed Pharmacy Technician for the Following States: Florida, Georgia, Arizona, Texas and Illinois
• National Certified Pharmacy Technician (CPhT)
• CPR Certification
• National Certified Pharmacy Technician (CPhT)
• CPR Certification
Additional Information
References upon request
Timeline
Oncology Pharmacy Technician
Cancer Center Of South Florida
04.2025 - Current
Medication Care Coordinator
Sanitas Medical Center
08.2023 - 07.2024
Program Service Representative
IQVIA
05.2021 - 05.2023
Pharmacy Technician
South County Mental Health Cen
08.2018 - 09.2020
Customer Service Representative Agent
Black Lotus Kouture, LLC
04.2018 - 05.2021
Data Entry Pharmacy Technician Supervisor
Premier Pharmacy
02.2017 - 08.2018
Certified Pharmacy Technician Supervisor
Boca Raton Regional Hospital
02.2013 - 02.2017
Lead Pharmacy Technician
CVS Pharmacy
05.2010 - 04.2012
Associate of Arts -
Everest University - Tampa
High School Diploma -
Stanley High School