Linda Clark

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Take incoming calls and process orders for delivery.

Handle large mailings to regular customers for seasonal promotions.

Work the front desk as needed to take incoming calls.

Process refunds to customer accounts when needed.

Perform general administrative duties such as but not limited to copying, faxing, filing, organizing and document development.

Responsible for processing a Bi-weekly payroll for 400+ employees using ADP.

Research and resolve payroll issues using established guidelines.

Prepare and balance month-end journal vouchers & other management reporting.

Maintain vacation accrual & reporting system, post benefit requests.

Process cash reward and bonus programs.

Responsible for the reconciliation and payment to vendors for all garnishments and health deductions taken throughout the month.

Perform periodic audits to insure the hotel is within complete compliance of federal, state and local payroll laws.

Schedule all necessary on-site and off-site interviews for the Finance/Administrative department.

Make travel arrangements for out of town candidates.

Coordinate and distribute schedules for one-on-one interviews and collect interview feedback.

Maintain files of active candidates in the database. Track monthly statistics on resumes.

Process New-hire documents, prepare offer letters, schedule New-hire orientation.

Conduct salary surveys, Internet related job research and job postings.

Assist Controller in securing all assets of the hotel to insure that all credit policies are being followed.

Responsible for approving all credit for the hotel.

Reconciliation of local billing ledgers and all credit card accounts.

Conduct and attend all monthly credit meetings.

Supervise the Accounts Receivable Department and oversee the billing of all charges throughout the hotel. Personally handle the billing for all high profile fortune 500 companies.

Responsible for collecting an average A/R balance in excess of $2 million per month, excluding credit card accounts.

Prepare and conduct annual performance reviews for Accounts Receivable staff.

Approve credit on all Domestic and International Accounts.

Prepare Cash Forecast and Month end Reports.

Maintenance of International Letters of Credit, Joint Check Agreements, Mechanic Liens, Waivers and Releases.

Responsible for collecting a combined receivable balance of $8 million per month for Southwall Technologies and Southwall Worldwide Glass.

Approve the release of orders on Credit Hold for shipments daily.

See previous experience listed above.