Linda Clark
Manchester,ME
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Commercially-aware professional with in-depth knowledge of computing systems.
Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Overview
30
30
years of professional experience
Work History
Business Analyst 3
ManpowerGroup
Augusta , ME
05.2020 - Current
- Knowledge of tax laws pertaining to the collection of taxes and returns to bring accounts into compliance.
- Communicating with customers or their representatives regarding their tax debt to come to a resolution to settle the debt through payment plans, filing missing returns, Offers-in-Compromise and reconsideration requests.
- Review and prepare debts for charge off when all collection efforts are exhausted.
- Verifying debt is enforceable to collect on.
- The ability to process payments, set up payment plans and utilize enforced collections.
- The ability to use and teach customers how to utilize the Maine tax portal.
- Review assigned collections and determine next steps.
Sales Associate
Protocall Contact Services
Augusta , ME
07.2019 - 03.2020
- Contact customers by phone and set them up for services Ex: phone, internet and cable.
- Achieved goals set by the company to reach sales quotas.
- Research for new customers to provide services to.
Customer Service Representative
Access Worldwide
Augusta , ME
10.2018 - 07.2019
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Communicate with delivery drivers and facility’s representatives to resolve customer concerns.
Assistant Manager
Walmart
Augusta , Maine
09.1995 - 07.2018
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Cony High School
Augusta, ME06-1989
Skills
- Data analysis
- Tax compliance
- Payment processing
- Customer communication
- Research skills
- Customer service
- Financial analysis
- Verbal and written communication
Timeline
Business Analyst 3
ManpowerGroup
05.2020 - Current
Sales Associate
Protocall Contact Services
07.2019 - 03.2020
Customer Service Representative
Access Worldwide
10.2018 - 07.2019
Assistant Manager
Walmart
09.1995 - 07.2018
High School Diploma -
Cony High School