Linda Coker
Snellville,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
SHARON HEALTH SERVICES LLC
Duluth, GA
11.2021 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Software Remote Technician
benchmark technologies
Alpharetta, GA
01.2020 - 09.2020
- Analyzed data collected during testing to determine root cause of failure.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Managed quality control and maintained high level of customer satisfaction.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Customer Service Manager
darkorchid enterprise
Lagos, Lagos
06.2018 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Master of Arts - International Law And Diplomacy
University of Lagos
Lagos ,Nigeria01-2006
Bachelor of Arts - English Language And Literature
Ambrose Alli University Ekpoma
Edo Nigeria08-2001
Skills
- Account Management
- Issue Escalation
- Customer Needs Assessment
- Payment management
- Appointment Coordination
- Client Engagement
- Technical Support
- Customer queries
- Presentation Skills
- Team Collaboration
- Contract Negotiation
- Call Control
- Team training and development
Timeline
Customer Service Executive
SHARON HEALTH SERVICES LLC
11.2021 - Current
Software Remote Technician
benchmark technologies
01.2020 - 09.2020
Customer Service Manager
darkorchid enterprise
06.2018 - 08.2019
Master of Arts - International Law And Diplomacy
University of Lagos
Bachelor of Arts - English Language And Literature
Ambrose Alli University Ekpoma
Similar Profiles
Edward BakerEdward Baker
Licensed Nursing Home Administrator at Sharon Health Care Center Athena Health Care CenterLicensed Nursing Home Administrator at Sharon Health Care Center Athena Health Care Center
Joshua FlowersJoshua Flowers
Housekeeper at Sharon Health Care PinesHousekeeper at Sharon Health Care Pines
CHRISTOPHER MITCHELL RNCHRISTOPHER MITCHELL RN
Registered Nurse at Elite Home Care Llc 561.5095800 X131 Sharon FrankRegistered Nurse at Elite Home Care Llc 561.5095800 X131 Sharon Frank