Linda Collins, SHRM-CP
Winchester,VA
Summary
Seasoned management professional who excels in establishing excellent working relationships with candidates, customers, employees, vendors and contractors. Versed in HR, recruiting, payroll, accounts payable and accounts receivable. Learns quickly and adapts well to new technologies. SHRM-CP Certification- (6/24/22) Authorized to work in the US for any employer
Overview
25
25
years of professional experience
Work History
Office and HR Manager
Ring Container Technologies
Hagerstown, MD
01.2018 - Current
- HRIS management (WorkDay) - Recruiting, interviewing, job offers, orientation, onboarding, processed bi-weekly payroll, added, edited and maintained worker documents
- Attended recruiting events, utilized LinkedIn Recruiter, Indeed, Glassdoor, etc.
- Benefits administration - medical, 401K, PTO and Wellness
- Monitored and evaluated personnel performance to complete 30/60/90 day reviews, recommend advancement or address productivity concerns
- Kept digitized records organized for easy updating and retrieval by authorized team members
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
- Investigated and resolved internal accounting variances to keep records current
- Warehouse management with coverage in LN / EAM encompassing sales, change, production and purchase orders
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Compared vendor prices to ensure optimal savings
- Monitored and supported progress of plant production orders by managing shop capacity and raw materials
- Interacted with customers professionally by phone, email or in-person to provide information
Remote
Hearst Media Corporation - Blackbook USA
Gainesville, GA
04.1989 - 04.2019
- Worked directly with company owner to achieve viable database for establishing current classic car values
- Established monthly averages for vehicles in CPI Value Guide
- Business obtained in 2002 by Heart Business Media Corporation and kept on as independent contractor
Human Resources, Payroll and Office Manager
Euro Stone Craft
Herndon, VA
08.2012 - 12.2017
- Conducted candidate sourcing, employment interviews, verifications, investigations, on-boarding, career enrichment processes and terminations
- Oversaw day-to-day processing of payroll for 45 employees utilizing Heartland Payment Systems including review of timesheets and computing pay in accordance with FLSA
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Expanded cross-functional organizational capacity by collaborating with Design & Customer Service Departments regarding process improvements
- Researched, proposed and implemented vendor services to decrease costs to organization
- Developed company personnel policies, standard operating procedures and employee handbook
- Maintained efficient internal accounting controls, adherence to accounting policies
- Researched and resolved accounts payable discrepancies
- Monitored payments due from clients and promptly contacted clients regarding past due payments
- Reconciled vendor statements and handled payment complaints or discrepancies
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Commercial Account Manager
Euro Stone Craft, Home Depot
Herndon, VA
08.2012 - 12.2017
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Greeted customers in timely fashion, while quickly determining their needs
- Negotiated prices, terms of sale and service agreements
- Created sales contacts with on- and off-premise accounts
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Calculated quotes and educated clients on change orders
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Co-Owner - Office Manager/Accountant/General Business Manager
My Mobile Mechanic. LLC
Middletown, VA
08.2009 - 08.2012
- Obtained capital to start-up company
- Set up financing for new fleet of vehicles
- Set up office procedures and processes
- Set up and ran new accounting system
- Generated monthly financial reports
- Prepared invoices
- Forced collections to ensure cash flow remained consistent
- Prepared yearly tax documents for filing, including 1065
Customer Service Representative
American Woodmark Corporation
Winchester, VA
08.2009 - 01.2010
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Answered calls in call center environment
- Activated orders, confirming all pertinent information
- Apprised customers of delivery dates set up tracking of delivery
Education
Bachelor of Science - Business Administration
Old Dominion University
12.2007
Associate of Arts - Business Administration
Garrett College
05.1987
Skills
- Human resources / HRIS Workday
- Recruitment / Candidate Sourcing
- New Hire Orientation & Onboarding
- Benefits Administration
- Payroll
- Microsoft Office
- Accounting
- Root Cause Analysis
- Employee Relations
- Office Management
- Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office and HR Manager
Ring Container Technologies
01.2018 - Current
Human Resources, Payroll and Office Manager
Euro Stone Craft
08.2012 - 12.2017
Commercial Account Manager
Euro Stone Craft, Home Depot
08.2012 - 12.2017
Co-Owner - Office Manager/Accountant/General Business Manager
My Mobile Mechanic. LLC
08.2009 - 08.2012
Customer Service Representative
American Woodmark Corporation
08.2009 - 01.2010
Remote
Hearst Media Corporation - Blackbook USA
04.1989 - 04.2019
Bachelor of Science - Business Administration
Old Dominion University
Associate of Arts - Business Administration
Garrett College
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