Linda Coulter
San Antonio,United States
Summary
With over 20 years experience in customer service, with a focus on resolving concerns and increasing satisfaction.
Enthusiastic and passionate for customer service.
Always a team player with company interest in mind.
Possess outstanding organizational and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Advisor
Dr. Louis Holst
09.2012 - 05.2015
- Communicated with Insurance Providers.
- Maintained strong relationships with healthcare providers by addressing their clinical concerns and providing timely, evidence-based responses.
- Furnished quality materials and training resources to the team.
- Data Entry and Take Vitals.
- Problem solving and Clinical skills.
- Insurance claims and referrals.
- Dispense Medications.
Customer Service Lead
Time Warner Cable
06.1991 - 06.2001
- Customer Service Lead and Staff Trainer.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Scheduler and Sales quota tracking.
Education
Associate of Arts - Accounting
San Antonio Community College
San Antonio, TX05-2008
Skills
- Problem Solving Resolution Skills
- Clinical Expertise
- Clinical Skills
- Customer Service Lead
- Scheduler
- Sales Quota Tracker
- Insurance Claims & Insurance Referrals
- Dispense Medications
- Take Vitals
- Staff Trainer
Accomplishments
Teaching conversational English to Spanish speaking students from Central American, South America & Mexico at Lackland Air Force Base in San Antonio Texas.
Certification
Certificates Excel, Power Point, Word and Office.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Advisor
Dr. Louis Holst
09.2012 - 05.2015
Customer Service Lead
Time Warner Cable
06.1991 - 06.2001
Associate of Arts - Accounting
San Antonio Community College
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