Linda Culpepper
Deltona
Summary
Dynamic professional with extensive experience in customer service and front desk management at Vitality Living@Lake Forest. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and workflow coordination. Skilled in payment processing and adept at handling high-pressure situations, ensuring seamless operations and positive resident experiences.
Overview
15
15
years of professional experience
Work History
Concierge
Vitality Living@lake Forest
Sanford
02.2023 - 08.2025
- Greeted residents and guests with professionalism and warmth.
- Assisted residents with daily needs and special requests.
- Coordinated transportation services for residents attending appointments.
- Managed front desk operations and handled inquiries efficiently.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Entered work orders for housekeeping, pest control and maintenance issues.
Business Collections Representative
JP Morgan & Chase
Lake Mary
11.2018 - 08.2021
- Resolved complaints, verified transactions, and maximized satisfaction through successful customer consultations.
- Managed inbound and outbound collection calls to secure payments.
- Negotiated payment arrangements with customers to facilitate timely collections.
- Maintained compliance with federal regulations in all collection activities.
- Handled irate customers smoothly to achieve performance targets.
Customer Service Collections Specialist
Fiserv Lending Solutions
Lake Mary
04.2018 - 11.2018
- Handled Inbound & Outbound calls with the objective of collecting delinquent accounts.
- Settled customer billing disputes, payment research.
- Established promise to pay.
- Liaison for insurance claims,total loss,physical damage,voluntary surrenders,vehicle redemption,repoessinon assignments and recovery and redemption process.
- Processing payments.
Customer Service Representative
Adecco
Orlando
02.2011 - 04.2018
- Assisted customers with inquiries and provided accurate information about services.
- Handled high-volume calls while maintaining professionalism and courtesy throughout interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Nursing Education
Seminole State College of Florida
Sanford, FLGED -
Florida Technical College
Orlando, FLSkills
- Front desk management
- Customer service
- Administrative support
- Workflow coordination
- Payment processing
- Conflict resolution
Timeline
Concierge
Vitality Living@lake Forest
02.2023 - 08.2025
Business Collections Representative
JP Morgan & Chase
11.2018 - 08.2021
Customer Service Collections Specialist
Fiserv Lending Solutions
04.2018 - 11.2018
Customer Service Representative
Adecco
02.2011 - 04.2018
Some College (No Degree) - Nursing Education
Seminole State College of Florida
GED -
Florida Technical College
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