Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Linda Cuthbertson

Mead,CO

Summary

Dynamic administrative professional with extensive experience at Housing Authority of the County of San Bernardino. Proven expertise in customer service excellence and document management, adept at streamlining processes and enhancing operational efficiency. Bilingual communicator skilled in Microsoft Office and Google Workspace, committed to delivering high-quality support and fostering positive relationships.

Overview

13
13
years of professional experience

Work History

Clerk

St. Vrain Valley School
Mead, Colorado
08.2023 - 08.2024
  • Managed daily clerical tasks to support school administrative operations.
  • Organized student records and maintained accurate data entry systems.
  • Communicated effectively with parents, teachers, and students regarding inquiries.
  • Prepared documents and materials for school programs and activities.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Assisted Assistant Principal, counselor and administrators in completion of special projects which included data entry, preparing spreadsheets and use of district-specific software programs.
  • Opened and routed incoming mail. Prepared outgoing mail.
  • Communicated with parents and officials regarding student absences. Prepared required state and special program attendance reports.
  • Provided support in health office which included dispensing medications.
  • Monitored students sent to the office for disciplinary reasons.
  • Assisted with bookkeeping, placed and tracked supply orders, and collected fees. Assisted in preparing deposits and reconciling accounts.

Housing Services Specialist

Housing Authority of the County of San Bernardino
San Bernardino, CA
07.2016 - 05.2018
  • Interpreted and explained rules and regulations governing eligibility, program requirements and rights to applicant.
  • Interviewed applicant to obtain additional information such as family composition, veteran status, income, and net assets.
  • Recorded and evaluated personal and financial data obtained from applicant to determine initial eligibility, according to regulations and Housing Agency’s practices.
  • Advised applicant on eligibility requirements, methods of selection and housing opportunities.
  • Contacted public and private health providers to verify and gather information regarding applicant’s medical requests.
  • Determined applicant eligibility according to housing program rules and policies and applies laws, rules, and regulations applicable to the Housing Authority of the County of San Bernardino programs.
  • Computed rent in proportion to applicant’s income.
  • Identified administrative needs and developed appropriate solutions or recommendations.
  • Interpreted operating policies. Reviewed and answered applicant’s correspondence.
  • Managed difficult or emotional customer situations. Responded promptly to customer needs.
  • Referred eligible applicants to property management companies for prospective vacancies.
  • Input all applicant’s information into Yardi and departmental data log.
  • Reviewed all files for completeness and obtains PIC/EIV information and criminal background results to determine eligibility.
  • Conducted weekly landlord briefings to inform prospective landlords with current HUD program information.
  • Scheduled inspections with landlords and inspectors for program participants in the move process.

Administrative Assistant

Housing Authority of the County of San Bernardino
San Bernardino, CA
05.2014 - 07.2016
  • Performed receptionist duties by answering telephones, referring phone calls to the appropriate Housing Authority Staff.
  • Sorted and routed mail to corresponding personnel.
  • Processed and logged all monthly invoices ensuring that all were paid in a timely manner.
  • Provided support by creating and proofreading documents which included general correspondence, notifications to all residence, lease documents, applications and other forms when needed.
  • Ordered and maintained office supplies.
  • Input and dispatched community maintenance requests.
  • Prepared recertification packets and ensured all packets were returned complete with verifications.
  • Prepared and sent eligibility packets and reviewed all incoming eligibility packets and verifications for prospective residency.
  • Maintained tenant files, schedules and logs needed for the department.
  • Verified and posted all resident rent on a monthly basis.
  • Provided current and professional information to all applicants and residents on a daily basis.
  • Provided administrative support for managers and other staff members in the office when needed.

Senior Administrative Assistant

Housing Catalyst
Fort Collins, CO
03.2011 - 12.2013
  • Managed difficult or emotional customer situations and responded promptly to customer’s needs.
  • Provided customers and public with timely assistance and accurate information regarding the agency’s programs.
  • Performed all duties in accordance with rules, regulations, and policies, involved communication with other departments.
  • Processed routine paperwork and/or entered data into a department log or database.
  • Developed procedures and guidelines related to the filing and/or imaging of documents.
  • Compiled information from various sources and prepared specialized reports on a monthly basis and formatted reports according to department standards.
  • Prepared routine correspondence as directed.
  • Performed administrative support activities such as maintaining files and central records, printing and duplication services and purchasing of supplies and equipment.
  • Attended meetings as requested and recorded and distributed minutes to staff.

Education

Some College (No Degree) - Photography

XYZ
Massachusetts

Skills

  • Bilingual communication
  • Office and executive support
  • Customer service excellence
  • Document management
  • Calendar scheduling
  • Front desk reception
  • Supply ordering
  • Inventory management
  • Process improvement
  • Publication creation
  • Time management skills
  • Critical thinking ability
  • Mac and PC proficiency
  • Microsoft Office suite
  • Google Workspace tools
  • Office equipment operation
  • Multi-line phone systems

Volunteer Experience

Upland Unified School District, Volunteer, Upland, CA, 2018-05, 2023-03, Instructed students under direction and guidance of teachers., Worked with students individually and in small groups to reinforce learning concepts, help complete assignments and improve performance., Assisted teachers in copying, filing, cutting, and preparation of learning centers., Assisted teacher with classroom duties, encouraging appropriate behaviors using positive reinforcement., Prepared homework handouts., Cleaned and disinfected tables and workstations., Assisted children in daily activities., Attended field trips and special class activities., Active PTA member assisting in various events throughout the school year.

References

References available upon request.

Timeline

Clerk

St. Vrain Valley School
08.2023 - 08.2024

Housing Services Specialist

Housing Authority of the County of San Bernardino
07.2016 - 05.2018

Administrative Assistant

Housing Authority of the County of San Bernardino
05.2014 - 07.2016

Senior Administrative Assistant

Housing Catalyst
03.2011 - 12.2013

Some College (No Degree) - Photography

XYZ

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