Linda Daly
Muscatine,IA
Summary
Hardworking and reliable VP/Operational Services Manager with strong ability in problem solving and staff management. Offering ACH, wire transfer and various bookkeeping reconciliation skills . Highly organized, proactive and punctual with team-oriented mentality. A background of leading internet and mobile banking projects. Trusted with many sensitive areas.
Overview
15
15
years of professional experience
Work History
VP/Operational Services Officer
First National Bank Of Muscatine
Muscatine, Iowa
02.2018 - Current
- Supervise ACH Origination including managing and creating ACH documents, ensuring adherence to ACH rules and quarterly review.
- Head of internet banking and ACH committees
- Supervise wire staff as well as procedure and policy maintenance, staff training, bi-yearly testing and Fed Line updates.
- Balance several GL accounts daily including our Fed account.
- Review our People Pay and Bill Pay reports and spreadsheets daily to ensure all transactions flowed correctly.
- Lead on several internet banking projects including Mobile Banking, Mobile Wallet, People Pay and Mobile Remote Deposit Capture.
- Audit participation several times a year.
- Admin on several internet banking programs provided by our Host
- Input 1099 and IRS-related documents including corrections on our core system.
- Provides yearly report to the state for CD's cashed off for deceased individuals.
- Maintains deceased files provided by Personal Bankers.
- Participates in several webinars and seminars yearly and ensures appropriate staff do as well.
- Backs up several Operational Services duties and provides cross-training of staff in instances of personnel shortages.
Operational Services Manager
First National Bank Of Muscatine
Muscatine, Iowa
08.2012 - 02.2018
- Managed wire and ACH training, staff, documents, policies and procedures including risk assessments.
- Lead wire and ACH audits.
- Conducted regular staff meetings.
- Ensured that cross-training was conducted.
- Learned several new duties as the promotion blended our Electronic Services and Bookkeeping departments.
- Effectively supervised staff of seven by implementing company policies, protocols, work rules and disciplinary action.
- Directed continuing education as needed.
Assistant Manager, Corporate Electronic Services
First National Bank Of Muscatine
Muscatine, Iowa
03.2009 - 08.2012
- Assisted Manager in maintaining ACH and wire policies and procedures.
- Reviewed ACH files daily.
- Created ACH and wire agreements for new customers.
- Monitored and reported to Manager any needed ACH or wire updates.
- Balanced People Pay and Bill Pay accounts and reviewed customer reports.
- Reviewed bulletins and updates from core provider to ensure the Bank followed any system updates as needed.
- Attended webinars and seminars.
Multi-Service Assistant
First National Bank Of Muscatine
Muscatine, Iowa
05.2007 - 03.2009
- Became proficient at wire input.
- Trained staff on wires.
- Reviewed ACH Origination files.
- Assisted with both Business and Consumer internet banking.
- Answered customer phone inquiries concerning internet banking such as password changes, lock-outs etc.
Education
High School Diploma -
Davenport Central High School
Davenport, IAParalegal Courses
Kaplan University
Davenport, IASkills
- Personnel Management
- Problem Solving
- Computer including Word and Excel
- Fed Line proficiency
- General electronic banking knowledge
- Verbal and Written Communication
- Client Needs Assessments
Timeline
VP/Operational Services Officer
First National Bank Of Muscatine
02.2018 - Current
Operational Services Manager
First National Bank Of Muscatine
08.2012 - 02.2018
Assistant Manager, Corporate Electronic Services
First National Bank Of Muscatine
03.2009 - 08.2012
Multi-Service Assistant
First National Bank Of Muscatine
05.2007 - 03.2009
High School Diploma -
Davenport Central High School
Paralegal Courses
Kaplan University