Linda Damato
Pasadena,CA
Summary
Dedicated customer service professional with a proven track record in delivering exceptional experiences while enforcing security protocols. I Demonstrate proficiency in addressing customer inquiries, job duties, ensuring safety, and providing critical medical assistance to healthcare teams. Strong communication and problem-solving skills facilitate effective resolution of security and medical issues.
Overview
5
5
years of professional experience
Work History
Protective Service Agent
Allied Universal Security Services
Glendale, CA
06.2020 - Current
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided prompt, courteous and accurate assistance to customers with inquiries and complaints.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated databases with new and modified customer data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Assigned tasks to housekeeping staff and monitored their performance.
- Performed light housekeeping duties in the home or facility setting.
Medical Assistant Intern
Only Care Home Health
Pasadena, CA
10.2024 - 01.2025
- Performed routine dip stick, vision and hearing tests.
- Escorted patients to examination rooms and documented medical histories.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Supported administrative staff by processing payments.
- Provided emotional support to families dealing with illnesses or disabilities.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
Education
High School Diploma -
CIS ACADEMY
Pasadena, CA05-2016
Some College (No Degree) - Medical Physics
Concorde Career College
North Hollywood, CASkills
- Advanced planning
- Protective intelligence
- Technical surveillance
- First Aid BLS and CPR
- Surveillance detection
- Adaptivity
- Patient Care
- Hospitality
Timeline
Medical Assistant Intern
Only Care Home Health
10.2024 - 01.2025
Protective Service Agent
Allied Universal Security Services
06.2020 - Current
High School Diploma -
CIS ACADEMY
Some College (No Degree) - Medical Physics
Concorde Career College
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