Linda Dao
Crestview,FL
Summary
Administrative professional with proven background in managing office tasks and supporting team functions. Known for strong focus on collaboration and delivering results, with ability to adapt to changing needs. Expertise in scheduling, communication, data entry, and office management, valued for reliability and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Projects Administrative Assistant
Katy Independent School District
Katy
03.2024 - 07.2025
- Supports the director with administering the processes of the division such as drafting correspondence, preparing documents, ensuring efficient communication within the department and with external parties.
- Supports the projects funded by the school district's bond program.
- Provide clerical and administrative support for the efficient operation of the special project department such as organize and maintain files and records, schedule meetings. answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Student Loan Advisor I
Nelnet
Lincoln, NE
11.2021 - 03.2024
- Streamlined application processes for income-driven repayment plans, resulting in faster approval times for clients.
- Maintained strict adherence to privacy policies and procedures while handling sensitive client information, ensuring the protection of borrower data at all times.
- Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Managed a high volume of cases efficiently, prioritizing tasks based on urgency and client needs.
- Negotiated with lenders on behalf of clients seeking better repayment terms or interest rate adjustments, achieving favorable outcomes in most cases.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
- Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
Licensed Benefit Advisor
Alorica
Irvine, CA
07.2021 - 11.2021
- Directed and controlled 401K, medical, dental, and vision benefit packages to Medicare enrollees.
- Facilitated workshops on financial planning and benefits utilization, empowering enrollees with knowledge to maximize their benefits.
- Coordinated with legal counsel to navigate complex benefits regulations, ensuring all offerings were fully compliant and up to date.
- Identified and resolved benefits issues, providing timely support to enrollees and maintaining high satisfaction levels.
Life and Health Insurance Agent
Superior Performers Inc
Burlington, NC
10.2019 - 06.2021
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Education
General Studies
University of Southern Mississippi
Hattiesburg, MS05-2003
Skills
- Innovation and creativity
- Data entry
- Task prioritization
- Planning and scheduling
- Team collaboration
- Project tracking
- Verbal and written communication
- Strong organizational and multi tasking skills
- Proficiency in office software including word processing, spreadsheets, and file management systems
Certification
- ServSafe certification
- Life, Accident, Health and HMO License
- Manicurist License
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Special Projects Administrative Assistant
Katy Independent School District
03.2024 - 07.2025
Student Loan Advisor I
Nelnet
11.2021 - 03.2024
Licensed Benefit Advisor
Alorica
07.2021 - 11.2021
Life and Health Insurance Agent
Superior Performers Inc
10.2019 - 06.2021
General Studies
University of Southern Mississippi