Linda Daugherity

Responsible for the overall management of client relationships, projects and internal communication to achieve established revenue goals for the Foodservice Non-Foods division.

• Manage all daily client communication within organization.
• Conduct business reviews with clients (annual, quarterly, monthly and weekly) to ensure client needs are met.
• Manage client projects to ensure client satisfaction and organization sales and growth objectives are met.
• Cultivate effective working relationships with clients through managing client expectations.
• Analyze, adjust and manage daily objective progress.
• Collaborate with assigned clients, Client Team and Sales Operations personnel to create strategic plans and objectives.
• Proficient in Excel, Word, PowerPoint, and Salesforce

Management of Dental Service Team

• Coordinated with Nursing Facility Representative and PrimeSource Clinical Associates to provide patient care as well as the manufacturing and delivery of prosthetics.
• Drove successful scheduling efforts by ensuring all timelines and goals were met, and maintaining constant communication with internal and external teams.
• Planned, coordinated and oversaw the activities of the Patient Care Team to meet organizational and operational objectives.
• Member of team to evaluate and design operating system changes that would facilitate efficient, but comprehensive, work processes.

Manager of Customer Service team located in Des Plaines, IL and Corona, CA offices. Responsible for Retail, Foodservice, Club, Sporting Goods and Export Channels

• Lead Customer Service in the merge of Sterno and CandleLamp over one year period
• Managed integration of two product lines and two order entry systems to single product line and one order entry system
• Developed new product line materials for customers and customer service team to introduce the new Sterno company
• Integrated five warehouses on to new order entry systems insuring proper transportation execution of orders
• Developed training materials for Customer Service, Brokers and Sales allowing for efficient and effective transition to new company standards
• Implemented Zone Bracket pricing to reflect transportation costs
• Recruiting, hiring, training, management and professional growth coaching of customer service team
• Recipient of President's Award for excellence in company responsibilities, dedication, leadership and service