Linda Davalos
Redding,CA
Summary
I am a driven and accountable Leader with a background in supervision. My objective is to broaden my expertise, acquire fresh skills, and make a meaningful difference through dedicated work, meticulousness, teamwork, and outstanding leadership.
Overview
17
17
years of professional experience
Work History
Child Support Specialist IV
Shasta County Department of Child Support Services
Redding, CA
05.2016 - Current
- Manage a caseload
- Update Team Availability Daily, provide guidance to staff, and conduct case reviews and daily work reviews
- Assist staff with challenging and sensitive cases, handle escalated customer calls, address staff inquiries, implement suppressions for staff without authorization, Process license Releases for staff without authorization, assess cases for force closure, update and establish procedures as necessary, aid staff in resolving automation issues, offer new hire and additional training to staff
- Offer evaluation feedback
- Assist with minor personnel matters, review and discuss legal actions and other documents returned for correction, monitor/manage compliance, Safety Co-Commander, perform closing office duties, review 1257 and other reports to comprehend impacts and educate staff, stay informed about the latest Performance Management Plan (PMP) developments and monitor any changes
- Provide Narrative input, conduct ergonomic reviews, work on special projects, provide complex GLC assistance, coordinate Call Center/Front Desk coverage
- Generate specialized reports from Case Management Tool (CMT) and Tableau to focus on a specific group of cases as needed and monitor cases requiring attention
- Coordinate appointments for personal interviews with participants, including DNA testing
- Gather and analyze information for establishing and enforcing child support obligations
- Utilize various methods, systems, and procedures to locate information on participants' assets, income, and liabilities
- Evaluate income and expense data of participants to determine and suggest child support payment obligations based on established guidelines
- Interpret and apply child support laws, rules, regulations, and policies for both California and other jurisdictions to the public and staff
- Interpret and enforce court orders from both CA and out-of-state
- Engage in interviews and discussions to secure support agreements and payments without resorting to legal measures
- Compile and handle legal paperwork required for the establishment, collection, and enforcement of child support responsibilities
- Record and maintain participant details, contact information, case activity logs, and records through a state-wide automated child support enforcement system (CSE)
- Offer updates on case status, clarify the complaint resolution procedure, and address case-specific inquiries for all parties involved
- Coordinate and cooperate with various departments including SMART Resource Center, Shasta County Housing Department, Mental Health, One Safe Place, Department of Veteran Affairs, and United Way.
Manager/Accountant
Davalos Trucking
Burney, CA
11.2017 - 05.2019
- Supervised daily activities
- Managed, documented, and evaluated financial data such as financial statements, profit and loss statements, as well as fuel, tire, and maintenance expenses
- Reviewed records for precision and adherence to relevant laws and regulations, conducting audits for cash flow and creating cash flow forecasts
- Negotiated wages to guarantee mutually advantageous compensation for drivers and the logging company
- Drafted contracts outlining the established rates
- Handled payroll, accounts receivable, and accounts payable.
Legal Secretary/Paralegal
Bonnie Baker, Attorney at Law
Redding, CA
11.2014 - 07.2015
- Prepared and submitted legal documents related to family law, including Summons, Motions, Responses, Stipulations, and Subpoenas, to the court
- Attended court proceedings and took minutes for Attorney review
- Scheduled appointments and conducted interviews with clients, keeping them updated on the progress of their cases and addressing any legal inquiries they had
- Proofread and edited legal documents, conducted research on relevant case law and precedent, and obtained necessary legal records for the Attorney's use
- Assisted in drafting trial documents, performed data entry tasks, and managed accounts receivable and accounts payable
- Maintained well-organized client files and established good relationships with clients
- Handled incoming and outgoing calls to clients, Attorneys, external organizations, and courts, and operated various office equipment such as computers, phones, printers, copiers, shredders, and fax machines.
Sales Associate
MACY’S
Redding, CA
05.2014 - 11.2014
- Delivered exceptional customer service by helping customers both in-store and over the phone
- Showcased expertise on products and services, greeted customers warmly, and maintained inventory levels by restocking shelves
- Informed customers about ongoing promotions and assisted with transactions at the cash register, including processing returns and issuing receipts
- Also responsible for pricing merchandise and surpassing the team's daily sales targets.
Gaming Supervisor
Pit River Casino
Burney, CA
06.2009 - 10.2011
- Oversaw all casino table games operations to ensure compliance with gaming rules and federal regulations
- Managed the table games staff, evaluated their customer service skills, and enforced adherence to rules
- Checked the gaming area for employee safety, addressed customer complaints, and organized promotional events
- Monitored for suspicious behavior, reported violations, and documented cash transactions as required by law
- Handled monetary transactions, maintained logs, and supervised the casino floor
- Created schedules, recruited new dealers, conducted training, and conducted performance reviews
- Provided resources for customers with gambling addiction issues.
Lead Dietary Aide
Mayers Memorial Hospital District
Fall River Mills , CA
07.2007 - 07.2008
- Supervised food preparation and kitchen operations
- Ensured health and safety regulations were always followed
- Interviewed patients and created specialized menus and diet plans
- Stocked ingredients and monitored inventory
- Placed food orders with distributers
- Assisted in keeping track of expenses and menu planning
- Helped maintain kitchen equipment and appliances
- Provided dietary aides with assistance setting up tables or other dining areas, delivering dishes and trays at designated times and rooms, collecting plates, glasses etc., cleaning food stations, washing dishes, cooking vessels and silverware
- Developed work schedules and coordinated shifts.
Education
High School Diploma -
Soldier Mountain High School
McArthur, CA06.2005
Organizational Leadership -
EASTERN GATEWAY COMMUNITY COLLEGE
Skills
- Leadership
- Customer Service
- Written/Oral communication
- Team Player
- Self-motivated
- Well organized and thorough
- Detail oriented
- Time management
- Adaptability
- Multi-Tasker
Activities
- Child Support Specialist IV at Shasta county department of child support services
- Member of various committees including Staff Morale committee (SMILES & Cheers From Peers), Outreach Workgroup, Fun Committee, Book Club, Priority Task List Workgroup, and Financial Training Workgroup
- Co-Lead of the MVCV (Mission, Vision, Core Values) workgroup
- Active member of the Cheers From Peers committee
- Participated in training sessions including Collaborative Negotiations, Crisis De-Escalation Education, Training and Performance Evaluation Training, and Leadership Training provided by Shasta County DCSS (Department of Child Support Services)
- Completed leadership courses at Eastern Gateway Community College
- Volunteered at Shasta Head Start as a teacher's assistant during high school
Timeline
Manager/Accountant
Davalos Trucking
11.2017 - 05.2019
Child Support Specialist IV
Shasta County Department of Child Support Services
05.2016 - Current
Legal Secretary/Paralegal
Bonnie Baker, Attorney at Law
11.2014 - 07.2015
Sales Associate
MACY’S
05.2014 - 11.2014
Gaming Supervisor
Pit River Casino
06.2009 - 10.2011
Lead Dietary Aide
Mayers Memorial Hospital District
07.2007 - 07.2008
High School Diploma -
Soldier Mountain High School
Organizational Leadership -
EASTERN GATEWAY COMMUNITY COLLEGE
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