Linda Davison
Lehigh Acres,Florida
Summary
Proven team player and adept in customer service, I excelled at Shrimp Shack by enhancing customer satisfaction and consistently meeting sales targets. Leveraging skills in active listening and adaptive creativity, I maintained high-quality standards in baking and service, achieving significant improvements in guest experiences and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Self-Employed Baker
Myself
10.2018 - 10.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Server
Shrimp Shack
05.2002 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Mel's Diner
03.1999 - 07.2001
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Business
Bristol Community College
Fall River, MASkills
- Team Player
- Customer Service
- Active listener
- Adaptive and creative
- Active Learning
- Opening and closing duties
Timeline
Self-Employed Baker
Myself
10.2018 - 10.2023
Server
Shrimp Shack
05.2002 - 10.2018
Server
Mel's Diner
03.1999 - 07.2001
No Degree - Business
Bristol Community College