Linda DeFlaminio
Attleboro,MA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in business terminology, office procedures and scheduling. Ready to bring more than 10 years relevant work experience to the office.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Houghton Physical Therapy
Attleboro, MA
09.2019 - 02.2022
- Managed four to six provider schedules and booked appointments for them based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system while pleasantly greeting patients.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Medical Office Coordinator
Sturdy Memorial Hospital, Orthopedics
Attleboro, MA
05.2007 - 09.2019
- Created and maintained medical records from time of initial visit through patient discharge.
- Supported billing staff by making corrections to charts and doctor coding submissions. In turn, this clarified procedures completed and accounts were accurate.
- Verified health histories, imaging and drug histories to avoid duplication.
- Entered procedure codes and diagnosis codes into medical billing software to assure timely payments to the practice.
- Addressed complaints made by patients and staff by actively listening and reporting when necessary to supervisors for further investigation.
- Communicated with patients, insurance companies, and providers through phone calls & emails to provide seamless care.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration. Maintained optimal staffing levels.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
Bachelor of Arts - Communicatons
Bridgewater State College
Bridgewater MA05.1996
Associate of Arts - Business
Dean College
Franklin, MA05.1989
Skills
- Customer Service
- Verbal and Written Communication
- Invoice Preparation
- Critical Thinking
- Appointment Scheduling
- Administrative Tasks
- Computer Proficiency
- Office Management
- Regulatory Documentation
Timeline
Medical Receptionist
Houghton Physical Therapy
09.2019 - 02.2022
Medical Office Coordinator
Sturdy Memorial Hospital, Orthopedics
05.2007 - 09.2019
Bachelor of Arts - Communicatons
Bridgewater State College
Associate of Arts - Business
Dean College
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