Linda De La Fuente

• Responsible for providing effective, courteous and compassionate services to new and existing clients, volunteers, donors and visitors, which entailed listening, eliciting information and comprehending issues at hand.
• Facilitator for the organization by assisting the functional managers with the performance of their missions.
• Processed all documentation for new client intakes, volunteers and community service volunteers into computer database (Apricot).
• Accessed clients applying for financial, food and clothing assistance.
• Calculated and prepared monthly reports for volunteer hours as well as food distribution totals.
• Provided office support to include scanning, printing and filing as needed.
• Assisted with Fundraising, Gala planning, and VIP visits and tours.

Responsible for managing the Home Delivered Meals (HDM) program and providing nutrition and other services for homebound seniors in Kendall County.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Coordinated client assessment interviews with potential HDM clients according to government program protocols.
• Recruited, trained and scheduled volunteer drivers for delivery routes in Kendall County to include Comfort.
• Maintained monthly reports in compliance with governmental audit requirements.
• Served as point of contact for HDM clients to readily assist them with necessary resources in the community.
• Maintains confidentiality in all matters pertaining to clients, staff and all information this position may be privy to.
• Demonstrated ability to manage multiple ongoing projects under time deadlines
• Entered data, generated reports, and produced tracking documents.

• Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
• Administrative support to CEO and all managers.
• Processed client intakes into database (Apricot)
• Responsible for logging all check and monetary donations into Excel on daily basis.
• Responsible for reconciling daily thrift store store sales report on Excel.
• Assisted Food Pantry manager with coordinating food donations from HEB as well as the set-up and production of monthly mobile food drives.
• Assisted Office Manager with billing audits and supply orders.
• Responsible for maintaining food distribution reports on monthly basis.
• Responsible for maintaining records and reports for all volunteer and community service on monthly basis.
• Assisted CEO with preparing monthly board books, fundraisers and VIP visits and tours.