Linda Delgado
Reading,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
HR Assistant
Dollar General Distribution Center
Bethel, PA
12.2022 - Current
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Facilitated new hire orientations and employee training sessions.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Compiled and prepared reports and documents pertaining to personnel activities.
Customer Financial Services Supervisor
Burligton Coat Factory
Reading, PA
08.2015 - 12.2022
- Participated in weekly meetings with senior management to discuss progress towards goals.
- Coordinated preparation of external audit materials and external financial reporting.
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Developed strategies to improve team performance and productivity.
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Manager on Duty
Walt Disney World Company
Orlando, FL
10.2009 - 02.2015
- Provided guidance and support to team members when needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations, company policies, and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed data from customer surveys and implemented changes accordingly.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Developed strategies to increase customer satisfaction ratings.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Created schedules for staff members according to business needs.
Education
Office Administration And Medical Billing
Edic College
Puerto Rico05-2000
Skills
- Talent acquisition
- Succession planning
- Labor relations
- Organizational development
- Background checks
- Onboarding and orientation
- Employee engagement
- HR policies and procedures
- Job analysis
- Benefits administration
- Bilingual
- Effective communication
- work
- Excel
- Multitasking Abilities
- Complaint resolution
- Teamwork skills
- Team building
- Microsoft office
- Multi-line phone talent
- Customer service excellence
- Medical terminology
- Problem-solving
- Interpersonal skills
Timeline
HR Assistant
Dollar General Distribution Center
12.2022 - Current
Customer Financial Services Supervisor
Burligton Coat Factory
08.2015 - 12.2022
Manager on Duty
Walt Disney World Company
10.2009 - 02.2015
Office Administration And Medical Billing
Edic College