Linda Denniston
Mt. Morris,MI
Summary
Accomplished Director of Hospice with a proven track record at Heart To Heart Hospice, enhancing patient care through clinical expertise and compassionate leadership. Spearheaded quality improvement initiatives, achieving significant advancements in bereavement support and interdisciplinary collaboration. Skilled in HIPAA compliance and grief counseling, demonstrating a commitment to excellence and empathetic patient support.
Overview
4
4
years of professional experience
Work History
Director of Hospice
Mid Michigan Home Care and Hospice
09.2016 - 05.2017
- Increased family satisfaction with bereavement support services by tailoring offerings based on feedback surveys.
- Assessed and reassessed physical, environmental and emotional factors and determined hospice needs for patients in home setting.
- Championed a culture of continuous improvement, fostering an atmosphere of learning and growth within the organization.
- Optimized resource allocation by monitoring key performance indicators and adjusting staffing levels appropriately.
- Developed comprehensive training programs to ensure clinical staff expertise in hospice care.
- Enhanced patient care by implementing innovative hospice policies and procedures.
- Streamlined operations for increased efficiency in the delivery of end-of-life care services.
- Implemented data-driven decision-making processes to improve overall organizational performance.
- Used agency resources and nationally recognized standards of practice to achieve excellent pain and symptom management.
- Promoted interdisciplinary collaboration, optimizing individualized patient care plans.
- Worked in cooperation with family and caregiver to meet emotional and physical needs.
- Recruited, hired, supervised and evaluated aides and nurses.
- Spearheaded fundraising campaigns, securing vital funds for hospice programs and services.
- Expanded community partnerships, enhancing hospice awareness and availability of services.
- Introduced advanced technology tools to enhance documentation accuracy and operational efficiency.
- Oversaw quality improvement efforts to maintain compliance with regulatory standards.
- Coordinated total plans of care and maintained continuity of patient care by liaising with appropriate staff and physician.
- Established clear communication channels between clinical teams, administrators, and families for seamless coordination of care.
- Improved staff retention rates by providing ongoing professional development opportunities.
- Led strategic planning efforts to position the hospice organization for long-term growth and success.
- Collaborated with external agencies to provide comprehensive support services tailored to each patient''s unique needs.
- Fostered a supportive work environment by prioritizing employee engagement initiatives.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Director of Hospice
Heart To Heart Hospice
11.2012 - 07.2013
- Increased family satisfaction with bereavement support services by tailoring offerings based on feedback surveys.
- Implemented data-driven decision-making processes to improve overall organizational performance.
- Used agency resources and nationally recognized standards of practice to achieve excellent pain and symptom management.
- Collaborated with external agencies to provide comprehensive support services tailored to each patient''s unique needs.
- Led strategic planning efforts to position the hospice organization for long-term growth and success.
- Recruited, hired, supervised and evaluated aides and nurses.
- Championed a culture of continuous improvement, fostering an atmosphere of learning and growth within the organization.
- Improved staff retention rates by providing ongoing professional development opportunities.
- Managed budgets and resources to maximize value for patients and their families.
- Promoted interdisciplinary collaboration, optimizing individualized patient care plans.
- Enhanced patient care by implementing innovative hospice policies and procedures.
- Fostered a supportive work environment by prioritizing employee engagement initiatives.
- Oversaw quality improvement efforts to maintain compliance with regulatory standards.
- Spearheaded fundraising campaigns, securing vital funds for hospice programs and services.
- Established clear communication channels between clinical teams, administrators, and families for seamless coordination of care.
- Optimized resource allocation by monitoring key performance indicators and adjusting staffing levels appropriately.
- Expanded community partnerships, enhancing hospice awareness and availability of services.
- Assessed and reassessed physical, environmental and emotional factors and determined hospice needs for patients in home setting.
- Ensured timely access to palliative care consultations by establishing strong relationships with referring providers.
- Coordinated total plans of care and maintained continuity of patient care by liaising with appropriate staff and physician.
- Developed comprehensive training programs to ensure clinical staff expertise in hospice care.
- Streamlined operations for increased efficiency in the delivery of end-of-life care services.
- Worked in cooperation with family and caregiver to meet emotional and physical needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate Degree In Nursing - Science in Nursing
Delta College
Bay City, MI05.1997
Skills
- Clinical expertise
- Quality Improvement
- Grief counseling
- Interdisciplinary Collaboration
- Palliative care knowledge
- HIPAA Compliance
- Compassionate Care
- Documentation accuracy
- Emotional Support
- Community Resources
- Family Support
- Care Coordination
- Care Plan Development
- Healthcare regulations
- Discharge Planning
- Continuing education
- Patient Rights
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Patient Safety
- Decision-Making
- Adaptability and Flexibility
- Patient Care Assessment
- Certified in CPR/AED
- Relationship Building
- Training and mentoring
- Patient education and counseling
- Employee Supervision
- Medication Dispensing
- Team building
- HIPAA Guidelines
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Clinical Staff Management
- Goal Setting
- Problem Identification
- Professionalism
- Staff Management
- Employee Recruitment and Hiring
- Quality Control
- Schedule Management
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Staff Supervision
- Continuous Improvement
- Adaptability
- Written Communication
- Personnel Management
- Process Implementation
- Performance monitoring
- Organizational Goal Development
- Professional Demeanor
- Administrative Staff Supervision
- Health Information Systems
- Records Maintenance
- Medicare Compliance
- Process Improvement
- Electronic Medical Record Software
Timeline
Director of Hospice
Mid Michigan Home Care and Hospice
09.2016 - 05.2017
Director of Hospice
Heart To Heart Hospice
11.2012 - 07.2013
Associate Degree In Nursing - Science in Nursing
Delta College
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