Linda DeWitt
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Mortgage Sales Assistant
Fifth Third Bank
12.2019 - Current
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Loan Officer Assistant
PNC Bank
07.2009 - 12.2019
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Sales Associate and Buyer
Fine Lines Custom Invitations And Stationery
11.2001 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Journalism, Advertising And Marketing
Ohio University
Athens, OHSkills
Client-centric, detail-oriented, strong interpersonal skills, goal driven
Timeline
Mortgage Sales Assistant
Fifth Third Bank
12.2019 - Current
Loan Officer Assistant
PNC Bank
07.2009 - 12.2019
Sales Associate and Buyer
Fine Lines Custom Invitations And Stationery
11.2001 - 07.2009
Journalism, Advertising And Marketing
Ohio University
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