Summary
Overview
Work History
Education
Skills
Timeline
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Linda Dickerson

Saint Albans,NY

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Alpine Access through exceptional problem-solving and critical thinking skills. Excelled in managing high-stress situations and resolving complex issues, leading to increased customer loyalty. Skilled in Microsoft Excel and active listening, adept at turning challenges into opportunities for growth. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alpine Access
09.2010 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Representative

Work At Home Agency
01.2008 - 08.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Phoenix, AZ
10.2011

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Customer Relations

    Problem Resolution

    Computer Proficiency

    Professional telephone demeanor

    Complaint resolution

    Microsoft Excel

    Complaint Handling

Timeline

Customer Service Representative

Alpine Access
09.2010 - 02.2018

Customer Care Representative

Work At Home Agency
01.2008 - 08.2010

Bachelor of Science - Healthcare Administration

University of Phoenix
Linda Dickerson