Linda Dillon
Havertown,PA
Summary
Motivated Patient Service Reprsentative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
22
22
years of professional experience
Work History
Billing/ AR Representative
Main Line Health
10.2019 - Current
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed customer accounts for seamless service delivery.
- Assisted in account management by maintaining accurate records.
- Collaborated with team members to enhance customer service.
Patient Services Representative
Main Line Health
07.2013 - Current
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Checked claims for errors, corrected issues and submitted updated claims
- Proficient in Epic, Navinet, OnBase, Waystar, Pear portal, AIM and Evicore systems
- Maintain billing workqueues, making necessary corrections needed for timely claim filing
- Assist in training new staff members
- Secure authorizations for advanced diagnostic imaging
- Prepare insurance referrals for patients as needed
- Review patient schedule to ensure all demographic and insurance information is current and correct
Medical Billing Representative
James I Weinberg D.O
07.2003 - 09.2013
- Posted charges, payments and adjustments
- Prepared and submitted claims to insurance companies electronically and manually
- Completed appeals and filed and submitted claims
- Verified proper coding, sequencing of diagnoses and procedures
- Determined customer eligibility for benefit programs and services
- Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment
- Applied payments, adjustments and denials into medical manager system
- Entered procedure codes, diagnosis codes and patient information into NextGen software
Education
CPB Medical Billing Professional -
AAPC
10-2024
Skills
- Efficient Workflow Management
- Compassionate Support
- Confidentiality Compliance
- Comprehensive Needs Assessment
- Appointment Scheduling Coordination
Timeline
Billing/ AR Representative
Main Line Health
10.2019 - Current
Patient Services Representative
Main Line Health
07.2013 - Current
Medical Billing Representative
James I Weinberg D.O
07.2003 - 09.2013
CPB Medical Billing Professional -
AAPC
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