LINDA DONATO
Atlanta,GA
Summary
Organized Professional experienced in customer service and administrative support. Ensured safety and punctuality in student transportation for individuals with special needs through effective communication and operational efficiency. Contributed to daily operations by delivering exceptional customer service and demonstrating strong organizational skills.
Overview
47
47
years of professional experience
Work History
Special Needs Students Driver
DCN Solutions LLC
Carolina, DE
03.2026 - Current
- Pick Up and Drop off Students with Special Needs From residence to School
- Ensured safety and punctuality of students during transportation
- Communicated with teammates to clarify assignments and next steps.
Customer Service / Administrative Support
Coordinator's Group / D'Sweetland
Carolina
01.1995 - 01.2016
- Delivered customer service in person and by phone to resolve inquiries and enhance customer satisfaction
- Coordinated scheduling, maintained records, and executed general office tasks to streamline operations
- Ensured accurate information management to support seamless daily operations
Customer Service Representative
Puerto Rico Telephony Company
01.1989 - 01.1994
- Resolved customer inquiries and service requests, ensuring timely and effective support
- Recorded customer information accurately to maintain up-to-date records and enhance service quality
- Assisted Puerto Rico telephony customers with billing, service, and account questions.
- Updated account records in telephony systems with accurate customer information.
Data Entry Clerk
Rona Manufacturing Co.
01.1984 - 01.1989
- Executed precise data entry to maintain data integrity
- Structured files and administrative records for efficient retrieval
- Reviewed invoices, purchase orders, and shipment documents for accuracy.
- Updated inventory logs for raw materials and finished goods.
Export Specialist
Lederle Laboratories
Carolina
01.1980 - 01.1983
- Managed export documentation for pharmaceutical shipments at Lederle Laboratories.
- Prepared commercial invoices, packing lists, and certificates of origin.
- Prepared documentation and organized records to support efficient export processes
Education
Medical Billing And Coding
UPRC
02.1997 - 05.1997
High School Diploma -
Luz A. Calderón High School
Puerto RicoSome College (No Degree) - Management
Caribbean University College
Carolina, PRSkills
- Special Needs Transportation
- Passenger safety
- Route planning
- Scheduling coordination
- Record keeping
- Customer Service
- Administrative Support
- Office Support
- Data Entry
- Computer Skills
- Phone & In-Person Communication
- Organization & Time Management
KEY SKILLS
Languages: Spanish (Native), English (Proficient)
ADDITIONAL INFORMATION
Languages: Spanish (Native), English (Proficient)
Timeline
Special Needs Students Driver
DCN Solutions LLC
03.2026 - Current
Medical Billing And Coding
UPRC
02.1997 - 05.1997
Customer Service / Administrative Support
Coordinator's Group / D'Sweetland
01.1995 - 01.2016
Customer Service Representative
Puerto Rico Telephony Company
01.1989 - 01.1994
Data Entry Clerk
Rona Manufacturing Co.
01.1984 - 01.1989
Export Specialist
Lederle Laboratories
01.1980 - 01.1983
High School Diploma -
Luz A. Calderón High School
Some College (No Degree) - Management
Caribbean University College