Summary
Work History
Education
Skills
Websites
Timeline
Personal Information
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LINDA DRUWEAY

Brandywine,MD

Summary

Looking for a job as a Digital Success Specialist, responsible for providing leadership and management by creating large-scale change and impact, monitoring progress, processing documentation and providing monthly data reports.

Work History

Customer Service & Enrollment Sales Specialist

HomeServe
  • Assisting customers in enrolling; renewing; and retaining warranty coverages. Established consultative relationships with customers as well as with cross functional teams. Solving complex challenges by anticipating customer needs. Responsible for acquiring the quickest way to ensure warranty coverages meet the needs and expectations of the customer.

Retail Receptionist

Visionworks
  • I Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision. Medical coding, Insurance research, and billing. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor. Perform preliminary testing data collection as directed. Maintain complete and accurate patient records. Discuss marketing promotions and pricing guidelines to customers.

Trade Payment Data Specialist

Creditsafe USA Inc
  • Responsible for uploading 500-600 individual monthly Supplier Trade reports, including data sets to help solve problems, using automated tools to extract data from primary and secondary sources, removing corrupted data, and fixing coding errors and related issues. Maintaining and Uploading Data Payment Files to the data systems. Filter Data by reviewing reports and performance indicators to identify problems.

Global Customer Care Advisor

Dun & Bradstreet
  • Provided accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests, and web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, internal D&B operations, and 3rd Party customers. Excelled in customer satisfaction by managing and prioritizing the high volumes of email and phone inquiries from internal and external customers.

Campus Store Manager

Cheyney University–FHEG-Cheyney U Bookstore
  • Established, enhanced, and maintained positive, responsive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff. Developed a customer-centric experience and engaged team members in the delivery/execution of that objective. Support, educate, and resolved billing inquiries, and research internal departments.

Department Manager

Northampton Community College–FHEG-NCC Bookstore
  • Managed the General Merchandise department, including managing employee activities to meet the financial and marketing objectives of the company. Coordinated sales promotions with the Home Office and managed execution in the store. Assist customers and suggest a selection of products based on knowledge of current product.

Education

MBA - undefined

CEDAR CREST COLLEGE
Allentown, PA

BS - Business Administration, Data Analytics and Supply Chain Management, Business Law

PIERCE COLLEGE
Philadelphia, PA

Skills

  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem resolution
  • Verbal communication

Websites

Timeline

Customer Service & Enrollment Sales Specialist

HomeServe

Retail Receptionist

Visionworks

Trade Payment Data Specialist

Creditsafe USA Inc

Global Customer Care Advisor

Dun & Bradstreet

Campus Store Manager

Cheyney University–FHEG-Cheyney U Bookstore

Department Manager

Northampton Community College–FHEG-NCC Bookstore

MBA - undefined

CEDAR CREST COLLEGE

BS - Business Administration, Data Analytics and Supply Chain Management, Business Law

PIERCE COLLEGE

Personal Information

Title: Digital Success Specialist

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