LINDA DUNHAM
Rochester,NY
Summary
Seeking a new career challenge that will utilize my customer service skills and managerial experience.
Overview
40
40
years of professional experience
Work History
Assistant General Manager
Applebee's Grill + Bar
Rochester, NY
01.2015 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Met business targets with streamlined operations strategies.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Shift Leader/General Manager
Friendly's
Rochester, NY
01.2012 - 01.2015
- Recruited, interviewed and hired qualified staff for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Shift Leader/General Manager
McDonald's
Various States
01.2008 - 01.2012
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Weaver
Mohawk Mills
Roanoke, AL
01.2007 - 01.2008
- Set up looms with correct settings before beginning each job run.
- Thread heddles and reeds into the loom in order to prepare it for operation.
- Monitor machine operations to detect malfunctions or deviations from specifications.
- Check finished fabric for defects such as tears, holes, or unevenness in weave pattern.
- Monitored looms for weaving textiles to quickly detect issues and correct.
Shift Leader/General Manager
McDonald's
Various States
01.1992 - 01.2007
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Shift Leader/Asst. GM/General Manager
Hardee's
Various States
10.1986 - 12.2006
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Created monthly reports for senior management summarizing operational performance metrics.
Shift Leader/General Manager
Godfather's Pizza
Austin, TX
05.1986 - 09.1989
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Leader/Crew Member
Wendy's
Temple, TX
05.1984 - 05.1986
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Served food quickly for positive guest experiences.
Education
Serve Safe Certified -
McDonalds
01.2012
Management Training -
McDonalds
12.2007
IT Program -
Temple Junior College
12-1985
HS Diploma -
Belton High School
12.1984
Skills
- Able to work independently as well as be a team player
- Skilled in handling customer concerns in a positive manner
- Dependable manager
- Strong people skills
- Detail oriented
- Customer service oriented
- Problem solver
- Coach, trainer and mentor
- Inventory Control
Roles And Responsibilities
- GENERAL MANAGER RESPONSIBILITIES, Resolve customer complaints, and answer customer questions regarding policies and procedures, Supervise the work of production, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems, Monitor work activities, and evaluate performance, Recruit, interview, and select employees, Evaluate employee performance, and prepare performance appraisals, Conduct staff meetings to relay general information or to address specific topics such as safety
- SHIFT MANAGER RESPONSIBILITIES, Resolve customer complaints, and answer customer questions regarding policies and procedures, Supervise the work of production, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems, Monitor work activities, and evaluate performance, Recruit, interview, and select employees, Evaluate employee performance, and prepare performance appraisals, Conduct staff meetings to relay general information or to address specific topics such as safety
Activities
- Reading - favorite authors include David Baldacci, Ty Patterson. Leighann Dobbs, Laurie Cass
- Animal lover - own cats and dogs
References
Provided upon request
References
References available upon request.
Timeline
Assistant General Manager
Applebee's Grill + Bar
01.2015 - Current
Shift Leader/General Manager
Friendly's
01.2012 - 01.2015
Shift Leader/General Manager
McDonald's
01.2008 - 01.2012
Weaver
Mohawk Mills
01.2007 - 01.2008
Shift Leader/General Manager
McDonald's
01.1992 - 01.2007
Shift Leader/Asst. GM/General Manager
Hardee's
10.1986 - 12.2006
Shift Leader/General Manager
Godfather's Pizza
05.1986 - 09.1989
Shift Leader/Crew Member
Wendy's
05.1984 - 05.1986
Serve Safe Certified -
McDonalds
Management Training -
McDonalds
IT Program -
Temple Junior College
HS Diploma -
Belton High School