Linda Dutton
Colcord,Oklahoma
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always ready to help my team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Caseys General Stores Inc
02.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Caseys General Stores Inc
08.2016 - 02.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Kitchen Manager
Caseys General Stores Inc
03.2013 - 08.2016
- Checked and tested foods to verify quality and temperature.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
Sonic Drive In
04.2004 - 02.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
General Studies
Siloam Springs High School
Siloam Springs, AR09.2004
Skills
- Labor Cost Controls
- Training and coaching
- Organizational Development
- Sales Tracking
- Staff Training
- Goal Setting
- Staff Motivation
- Relationship Building
- Efficient multi-tasker
Certification
I am serve safe ceritified and I have a current license from the Oklahoma able commission allowing me to sale alcohol in the state of oklahoma.
Timeline
General Manager
Caseys General Stores Inc
02.2020 - Current
Assistant Manager
Caseys General Stores Inc
08.2016 - 02.2020
Kitchen Manager
Caseys General Stores Inc
03.2013 - 08.2016
Assistant Manager
Sonic Drive In
04.2004 - 02.2013
General Studies
Siloam Springs High School
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