Linda Edwards
Kansas City,MO
Summary
Proven track record of enhancing team efficiency and customer satisfaction at Result Companies, leveraging strong problem-solving skills and a commitment to excellence. Excelled in roles requiring fine motor skills development and effective parent-teacher communication, achieving significant improvements in student and customer outcomes. Demonstrated leadership in optimizing resources and fostering positive environments, with a focus on surpassing goals.
Overview
10
10
years of professional experience
Work History
Pre-K Assistant Teacher
Operation Breakthrough
01.2021 - Current
- Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided accommodations and modifications for diverse learners, ensuring all students had access to the curriculum and could succeed academically.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Call Center Customer Service Representative
Result Companies
09.2017 - 10.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Assistant Supervisor
Jimmy Johns Gourmet Subs
07.2014 - 09.2017
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Business of Technology Certification - Data Entry
Excelsior Springs Job Corps
701 St. Louis Ave, Excelsior Springs, Mo 6402405.2005
High School Diploma -
Ruskin High School
Kansas City, MO05.2003
Skills
- Gross Motor Skills Development
- Parent-Teacher Communication
- Positive Reinforcement
- Fine motor skills development
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Money Handling
- Team motivation
- Product and service knowledge
- Employee Scheduling
Timeline
Pre-K Assistant Teacher
Operation Breakthrough
01.2021 - Current
Call Center Customer Service Representative
Result Companies
09.2017 - 10.2021
Assistant Supervisor
Jimmy Johns Gourmet Subs
07.2014 - 09.2017
Business of Technology Certification - Data Entry
Excelsior Springs Job Corps
High School Diploma -
Ruskin High School
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