Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Edwards

Flint,MI

Summary

Dynamic Front Desk Supervisor at Hamilton Community Health Network with expertise in patient scheduling and HIPAA compliance. Enhanced operational efficiency through effective appointment management and staff training, resulting in improved patient satisfaction. Proven ability to foster a welcoming environment while maintaining accurate patient records and insurance verification.

Overview

6
6
years of professional experience

Work History

Front Desk Medical Receptionist

Genesee Community Health Center
11.2022 - Current
  • Greeted patients and visitors, ensuring a welcoming atmosphere.
  • Managed appointment scheduling using electronic health record systems.
  • Assisted in patient check-in and check-out processes efficiently.
  • Maintained accurate patient records and updated information promptly.
  • Answered multi-line phone system, directing calls to appropriate departments.
  • Provided administrative support by managing correspondence and office supplies.
  • Communicated effectively with healthcare providers to relay patient information.
  • Ensured compliance with HIPAA regulations while handling sensitive information.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.

Medical Scribe

Oak Street Health
02.2022 - 10.2022
  • Documented patient medical histories and physical examination findings for accurate record-keeping.
  • Assisted healthcare providers with efficient electronic health record (EHR) management using Epic systems.
  • Ensured timely documentation of patient encounters, enhancing workflow efficiency in clinical settings.
  • Collaborated with multidisciplinary teams to facilitate effective communication regarding patient care plans.
  • Reviewed and verified medical records for completeness and compliance with regulatory standards.
  • Analyzed common documentation errors to propose solutions that improved accuracy and reduced revisions.
  • Developed streamlined workflows for information retrieval, contributing to faster patient care turnaround times.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.

Front Desk Supervisor

Hamilton Community Health Network
02.2019 - 02.2022
  • Supervised daily front desk operations, ensuring smooth patient flow and efficient service delivery.
  • Trained and mentored staff in customer service best practices and operational protocols.
  • Implemented electronic health record systems, enhancing data accuracy and accessibility.
  • Coordinated appointment scheduling, optimizing resource allocation and minimizing wait times.
  • Resolved patient inquiries and concerns promptly, improving overall satisfaction ratings.
  • Developed staff training materials, fostering a culture of continuous improvement and learning.
  • Monitored inventory levels of office supplies, ensuring timely replenishment to support operations.
  • Collaborated with management to identify process improvements, increasing operational efficiency across departments.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Health Administration

Flint, Northwestern High School
Flint, MI

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • HIPAA compliance

Timeline

Front Desk Medical Receptionist

Genesee Community Health Center
11.2022 - Current

Medical Scribe

Oak Street Health
02.2022 - 10.2022

Front Desk Supervisor

Hamilton Community Health Network
02.2019 - 02.2022

Health Administration

Flint, Northwestern High School

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