Summary
Overview
Work History
Education
Skills
Skills - Application And Software
Timeline
Generic

Linda Elliott-Bradley

West Chester

Summary

Dynamic professional with extensive experience in customer service and healthcare administration, recognized at Duke Energy for exceptional problem-solving and communication skills. Proven ability to manage diverse teams and enhance patient care, leveraging active listening and multitasking abilities to achieve high customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Residential Staff/Administrative Assistant

Yolanda's Home of Caring
Finneytown
06.2021 - Current
  • Recognized by management for providing exceptional customer service.
  • Facilitate virtual patient enrollments and schedule follow-up appointments.
  • Managed a team of individuals with developmental disabilities in a residential setting
  • Actively worked with a diverse population of individuals with varying skills and needs, including assisting with daily living skills.
  • Assisting residents with mealtime.
  • Providing programs that will help individuals become more independent.
  • Daily documenting services and providing input to the individuals' team.
  • Report any changes, incidents, or problems promptly.
  • Provided transportation to day programs and medical appointments.
  • Maintained essential certifications.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Administrative Clerk

D&L Ventures llc
West Chester
12.2023 - 03.2025
  • Delivery driver.
  • Payroll Specialist.
  • Office manager.
  • Supervising contractors.
  • Reviewed files, records, and other documents to obtain information, or respond to requests.
  • Completed and mailed contracts, invoices, or checks.
  • Answered telephones, directed calls, and took messages.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Resolved customer complaints in a timely manner.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Maintained records and personnel files to drive administration and office support.

Delivery Driver

Lasership
West Chester
12.2019 - 08.2021
  • Transporting packages and other goods to personal and business addresses inside of a cargo/transit van
  • Load, unload, prepare, inspect, and operate a delivery cargo/transit van.
  • Follow routes and schedule
  • Ask for feedback on provided services, and resolve clients' complaints.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Notified customers of delays to decrease calls to support.
  • Utilized GPS and maps for efficient route planning.
  • Presented order bills and collected payments for deliveries.

Midwest Customer Service Representative

Duke Energy
Cincinnati
11.2011 - 04.2019
  • Resolving high bill inquiries in a manner satisfactory to the customer and the Company; analyzing customer service accounts explaining electric and gas charges; effects of weather conditions and general concepts in the pricing of gas and electric service, including rates and riders; offering service and conservation advice; explaining the costs of operating various appliances; promoting the value of service received; re-computing service charges including proration of billing
  • Adjusting and making corrections when necessary; providing complete explanations to customers to settle misunderstandings; and handling each case promptly and completely to generate maximum customer satisfaction
  • Coordinating with other groups/departments to resolve issues to meet customer expectations
  • Explaining and applying Company policies and procedures, all government regulations as they relate to customer billing and service matters
  • Utilizing Word, PowerPoint, Excel and Access as needed
  • Processing customer payments, and receivables management for the company's customers
  • Providing developmental floor support
  • Assisting with new hire classes as subject matter expert (SME)
  • Assisting with non-call work (project cube)

Certified Nurse Aide

Cedar Village
Mason
05.2009 - 01.2012
  • Providing patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests
  • Administering medicines, monitoring vital signs and progress/regress in the patient's condition
  • Feeding and moving the immobile patients to washroom, examination room, recreational hall and other places
  • Communicating with the patients on a personal level to learn their problems and provide companionship
  • Encouraging the patients to participate in the recreational programs
  • Cleaning and sanitizing the room to provide a sterile atmosphere to the patients
  • Maintained reports of all the patients in the nursing home
  • Managed medical and other inventory for the patients

Customer Service Representative

Easy Way Products
Lockland
04.2010 - 08.2011
  • Utilizing computers, calculators, copiers, phones, and other similar equipment that may be needed in the performance of each assignment
  • Prioritizing the scheduling of work relating to external Customer needs such as: special requests, trouble calls
  • Managed a high-volume workload within a deadline-driven environment
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
  • Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Education

Associates of Business Administration - Pre-Business Administration

Cincinnati State Technical and Community College
Cincinnati, Ohio
04.2025

Associates of Applied Science - Nursing Administration

Cincinnati State Technical And Community College
Cincinnati, Ohio

Skills

  • Customer Management System (CMS)
  • Active listening
  • Patient care
  • Customer service
  • Communication skills
  • Multitasking Abilities
  • Problem solving
  • Team collaboration
  • Medical documentation
  • Healthcare administration
  • Excellent communication

Skills - Application And Software

  • Microsoft 2003, 2007, 2010, XP, and VISTA Environments
  • Word, PowerPoint, Excel, Access, Publisher, Outlook
  • Customer Management System (CMS)

Timeline

Administrative Clerk

D&L Ventures llc
12.2023 - 03.2025

Residential Staff/Administrative Assistant

Yolanda's Home of Caring
06.2021 - Current

Delivery Driver

Lasership
12.2019 - 08.2021

Midwest Customer Service Representative

Duke Energy
11.2011 - 04.2019

Customer Service Representative

Easy Way Products
04.2010 - 08.2011

Certified Nurse Aide

Cedar Village
05.2009 - 01.2012

Associates of Business Administration - Pre-Business Administration

Cincinnati State Technical and Community College

Associates of Applied Science - Nursing Administration

Cincinnati State Technical And Community College

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Linda Elliott-Bradley