Linda Escott
Dallas,Georgia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Patient Access Services
WellStar Paulding Medical Center
02.2022 - Current
- Identified needs of customers promptly and efficiently.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Financial Counselor
WellStar Douglas Hospital
07.2021 - 02.2022
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Completed day-to-day duties accurately and efficiently.
Patient Access Specialist
WellStar Windy Hill Hospital
07.2019 - 07.2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified demographics and insurance information to register patients in computer system.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Communicated effectively with customers via telephone, email, or mail correspondence.
Patient Financial Advocate
WellStar Administration Building
04.2018 - 07.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Financial Counselor
WellStar Paulding Hospital
12.2014 - 04.2018
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Assisted patients without healthcare coverage to find resources, services and assistance needs.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Evaluated patient financial information to determine eligibility for assistance programs.
- Facilitated discussions with patients regarding insurance benefits and payment options.
Customer Service Cashier
TJX Companies
09.2009 - 05.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Bath & Body Works
09.2006 - 02.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Assistant Manager
Simply Fashion Clothing Store, CLOSED
01.2001 - 08.2006
- Streamlined daily operations to enhance team efficiency and productivity.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Implemented inventory management systems, improving accuracy in stock levels and reducing discrepancies.
- Improved customer service protocols, enhancing client satisfaction through responsive support initiatives.
- Oversaw daily operations to maintain store cleanliness and organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Secretarial Clerical Certificate - Secretarial Clerical
Herzing Institute Career College
Birmingham, AL12.1984
Skills
- Customer service
- Patient registration
- Insurance verification
- Financial counseling
- Healthcare compliance
- Data entry
- Billing procedures
- Problem solving
- Multitasking Abilities
- Organizational skills
- Friendly, positive attitude
- Good Telephone Etiquette
- Teamwork and collaboration
Timeline
Patient Access Services
WellStar Paulding Medical Center
02.2022 - Current
Financial Counselor
WellStar Douglas Hospital
07.2021 - 02.2022
Patient Access Specialist
WellStar Windy Hill Hospital
07.2019 - 07.2021
Patient Financial Advocate
WellStar Administration Building
04.2018 - 07.2019
Financial Counselor
WellStar Paulding Hospital
12.2014 - 04.2018
Customer Service Cashier
TJX Companies
09.2009 - 05.2014
Customer Service Cashier
Bath & Body Works
09.2006 - 02.2008
Assistant Manager
Simply Fashion Clothing Store, CLOSED
01.2001 - 08.2006
Secretarial Clerical Certificate - Secretarial Clerical
Herzing Institute Career College
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