Linda Eskridge
Virtual Assistant
Goodyear,AZ
Summary
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
31
31
years of professional experience
Work History
Verifications Advocate /Underwriter
CARVANA
01.2020 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
- Evaluated debt ratios, loan-to-value ratios, credit scores, and various other factors
- Created team success through results-oriented motivation
- Top 10 performer out of 1200+ underwriters
- Determined and documented loan conditions and communicated requirements and decisions
- Lead, mentored, and motivate verifications team to perform at highest level
- Ability to look for ways to improve overall customer standards
- Address and effectively manage complex and sensitive customer-facing issues
Owner/Founder
COUTURE BUSINESS GIFTING
08.2019 - Current
- Couture Business Gifting partners with businesses/owners to create strategic gifting plans to build prospect and client relationships
- Managed day-to-day business operations
- Consult with customers to assess needs and propose optimal solutions to stand out from competitors
- Create luxury custom gifts
Owner/Virtual Assistant/Small Business Manager
E-VIRTUAL EXECUTIVE SERVICES
10.2009 - Current
- Simultaneously supported multiple executives and business owners
- Handle logistics, catering, agendas, and travel arrangements (domestic & international) for meetings and events
- Collaborate with business owners to develop strategic plans, increasing production, productivity, and customer service
- Coordinate social media strategies and posts for business owners
- Designed modern employee recognition program which boosted productivity and improved morale.
- Prepare documents, reports, and presentations using advanced software proficiencies
- Research, propose, and implement vendor agreements to decrease costs and improve services
- Streamline workflow and create process improvements saving companies in-monthly expenses
- Cultivate and sustain long-term client relationships
- Develop comprehensive training for new and existing personnel
- Adept at anticipating needs to improve organizational effectiveness
Executive Assistant to President
ALCATEL-LUCENT
05.2008 - 10.2009
- Supported and coordinated daily activities for the President of IP Division and 15 direct reports (globally)
Automated Underwriting Training and Development Specialist
FIRST FRANKLIN FINANCIAL
08.2003 - 09.2007
- Trained company wide underwriters, loan account managers, and outside brokers on automated underwriting system
Executive Assistant
HEWLETT-PACKARD COMPANY
10.1997 - 08.2003
- Supported and organized daily activities of VP and direct reports of more than 50 people globally across 8 different time zones
Education
BA - Marketing
San Jose State University
San Jose, CA05.2024
Skills
- Process Improvement
- Customer Experience & Escalation Resolution
- Office Management
- Project Management
- Constant Contact, Mailchimp
- Innovative Thinking
- Meeting & Event Planning
- Strategic Planning
- Customer and Client Relations
- Microsoft Suite, G-Suite, Zoom
- Salesforce, Workday
- Slack, Zendesk, Trello
Accomplishments
- Reduced backlog of 400 accounts to 0 in 3 months, resulting in a profit of $15,000,000.00
- Implemented EDI protocols to facilitate a $100,000.00 order with a large national retailer
- Launched and trained 40,000+ internal and external users, on a national automated underwriting system
- Initiated and designed program to implement HP’s Product Generation Solutions (PGS) department-wide handling of logo and marcom collateral to unify all published materials
- Created a new company department to control advertising revisions by designing necessary forms/templates and implementing procedures. Savings to company approximately $100,000.00 annually
Additional Information
- Efficiencies Improvement Excel Award – First Franklin Financial highest honor
- HP award for excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Verifications Advocate /Underwriter
CARVANA
01.2020 - Current
Owner/Founder
COUTURE BUSINESS GIFTING
08.2019 - Current
Owner/Virtual Assistant/Small Business Manager
E-VIRTUAL EXECUTIVE SERVICES
10.2009 - Current
Executive Assistant to President
ALCATEL-LUCENT
05.2008 - 10.2009
Automated Underwriting Training and Development Specialist
FIRST FRANKLIN FINANCIAL
08.2003 - 09.2007
Executive Assistant
HEWLETT-PACKARD COMPANY
10.1997 - 08.2003
BA - Marketing
San Jose State University
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