Linda Estrada Page

• Directed daily operations of the branch, including customer service, sales, and marketing activities.
  Provided financial assistance to all commercial business customers interested in loan products.
  Responsible for creating monthly reports to the senior management team. Managed operational integrity by completing yearly audits and security reports.
  Organized meetings to train and develop fully efficient operational teams.
  - Ensured compliance with the bank's policies and procedures, including BSA/AML concepts.
  - Coached and mentored team members on client relationships, marketing, and management strategies to develop productive sales behaviors.
  - Participate in community activities, such as CRA classes, ensuring positive business relationships and networking to position the bank as a leader within the community and market. Increased a new deposit base by 150 million.
  - Opened and processed all types of accounts, products, and services for clients after assessing their specific needs. needs.
  - Prepared several business call reports monthly and visited potential clients by offering various bank services and products.
  - Managed a staff of 12-20, conducted staff performance assessments, and ensured accountability.
• Developed strategies to increase customer satisfaction and loyalty.
• Assisted other branches when needed during peak periods or special projects.
• Performed regular audits of financial records in order to ensure accuracy.
• Provided feedback on employee performance evaluations conducted by supervisors.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Participated in community events to promote brand awareness.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Identified opportunities for process improvement initiatives within the branch.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Resolved escalated customer complaints in a timely manner.
• Established strong working relationships with external partners such as vendors and suppliers.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Planned work schedules to maintain adequate staffing levels.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Supported outside sales force in servicing and obtaining new business.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Disciplined employees to encourage compliance with company policies and procedures.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Designed sales and service strategies to improve revenue and retention.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Established and built customer relationships through targeted outreach and initiatives.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
• Analyzed competitors and market trends to facilitate business growth.
• Conducted reviews and evaluations for cost-reduction opportunities.
• Managed staff scheduling, hiring and training processes.
• Analyzed data to identify trends related to products, services, customers, and markets served.
• Provided guidance and support to team members regarding problem resolution and customer service issues.

• Assisted in negotiations with vendors regarding price changes based on market conditions.
• Developed processes to maximize the value of each account by leveraging data analytics tools.
• Executed promotional campaigns aimed at increasing sales volume and maintaining customer loyalty.
• Researched industry best practices related to national account management and negotiated terms accordingly.
• Monitored competitive activity within assigned markets, customers, products, services.
• Maintained databases of current prices, discounts, and fees for all customers.
• Reviewed existing contracts for accuracy and completeness prior to execution or renewal process.
• Analyzed customer data, such as purchase history and demographics. In order to better understand their needs and preferences.
• Identified opportunities to improve customer satisfaction through improved pricing models.
• Provided sales teams with necessary information and resources to effectively negotiate contracts with clients.
• Determined optimal discount levels that will maximize profits while still providing competitive rates.
• Collaborated with various departments, such as marketing, finance, sales, and operations. To develop effective pricing strategies for national accounts.

• In charge of closing vessels for the port of Miami (Port Everglades/Pomtoc, FL)

• Monitored compliance of shipping documents to ensure accuracy of customs regulations.
• Tracked shipments throughout the supply chain process utilizing tracking systems or software programs.
• Verified that all necessary paperwork is completed accurately before shipment departure.
• Participated in meetings with brokers, customers and suppliers to discuss current or potential business opportunities.
• Investigated discrepancies between actual costs incurred versus estimated costs associated with international shipments.
• Researched tariffs on imported goods according to country regulations.
• Developed strategies for minimizing duties and taxes paid upon importation.
• Assisted in resolving disputes related to import-export activities including product quality issues or delayed payments.
• Maintained relationships with foreign contacts to coordinate shipments and secure payment arrangements.
• Prepared documentation such as invoices, bills of lading, and letters of credit to facilitate imports and exports.
• Collaborated with logistics teams to ensure efficient delivery of imported goods.
• Ensured timely clearance of cargo by working closely with Customs authorities at ports of entry and exit.
• Provided guidance and advice concerning customs processes, procedures, and laws.
• Coordinated the transportation of goods between countries using various modes including air freight, sea freight, road freight, or rail transport.
• Cleared goods through customs and verified delivery to client destinations.

• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Maintained filing system for records, correspondence and other documents.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Monitored inventory levels and placed orders when needed.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Assisted in developing budgets for departmental expenses.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.

• Greeted visitors entering the courtroom and directed them to their designated areas.
• Assisted in coordinating jury selection process.
• Performed data entry tasks in the court's computer system.
• Provided administrative support to attorneys, judges and other court personnel.
• Researched case law when requested by lawyers or judges.
• Verified that all paperwork was properly completed prior to filing with the court clerk's office.
• Maintained accurate records of court proceedings and decisions.
• Scanned and filed documents into the appropriate case files.
• Attended hearings to take notes on proceedings and rulings made by judge or jury members.
• Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
• Provided customer service to the public regarding court procedures and case status.
• Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
• Maintained confidentiality of sensitive information per legal requirements.

• Handled documentation for the release of shipments imported into several countries within state and government regulations.

• Coordinated with brokers and clients to ensure timely delivery of services.
• Assisted brokers in preparing insurance quotes for prospective customers.
• Assisted importer carrier with paying duties, getting customs bonds, and filing correct paperwork for the release of hazardous and bonded cargo.

• Filed proper documentation with government agencies such as FCC, FDA, USDA, DOD, etc. Upon request.

• Handled all clearance for cargo releases, freight forwarding, drawbacks, and cargo.
• Monitored client portfolios and made adjustments as necessary to align with changing market conditions and client objectives.
• Maintained strict compliance with industry regulations and ethical standards to protect clients, company and ensure transparency.