Results-driven professional with expertise in data accuracy and operational management. Proven track record in analyzing financial reports to enhance customer satisfaction and operational performance. Exceptional attention to detail leads to consistent improvements in processes and outcomes.
Overview
25
25
years of professional experience
Work History
School Van Driver
Mlaker Transportation
Brownsville, PA
09.2025 - Current
Transported students safely to and from school and events.
Conducted thorough vehicle inspections before each route.
Maintained accurate records of mileage and fuel usage.
Assisted students with boarding and disembarking from the van.
Communicated effectively with parents and school staff regarding transportation updates.
Implemented safety protocols for student behavior during transit.
Managed route planning to optimize travel time and efficiency.
Responded promptly to emergencies or unexpected situations during routes.
Provided assistance to disabled passengers when necessary.
Kitchen Manager
Holiday Inn Express Hotel Suites
Uniontown, Pennsylvania
09.2023 - 08.2025
Supervised kitchen operations, ensuring compliance with health and safety standards.
Managed inventory, ordering supplies to maintain optimal stock levels.
Trained staff on food preparation techniques and cleanliness procedures.
Developed work schedules, optimizing team efficiency and coverage.
Implemented menu changes based on seasonal ingredients and guest feedback.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Data Clerk
Centerville Clinics
Calfornia, PA
09.2017 - 09.2023
Executed accurate data entry into electronic health record systems for patient management.
Ensured precision in medical billing and processed insurance claims efficiently.
Collaborated with clinical staff to enhance information flow across departments.
Maintained confidentiality of client records and sensitive information rigorously.
Bank Branch Manager / Loan Officer
Newell Federal Credit Union
Brownsville, PA
09.2000 - 09.2017
Managed daily branch operations and ensured compliance with regulatory requirements.
Supervised and trained staff on service standards and operational procedures.
Developed strategies to enhance customer experience and satisfaction levels.
Analyzed financial reports to identify trends and inform decision-making.
Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
Resolved customer issues promptly, maintaining positive relationships throughout interactions.
Ensured compliance with banking regulations and internal procedures.
Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.