Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Famuyiro

Program Representative/Adjudicator
Moreno Valley,CA

Summary

Professional with a background at Employment Development Department, excelling in claim management and creative problem-solving. Demonstrated expertise in handling escalated customer inquiries with strong communication skills and proficiency in web-based tools. Achieved significant improvements in customer service and claim processing efficiency, showcasing a results-oriented approach and a commitment to excellence.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Employee Program Representative (Hybrid)

Employment Development Department
04.2014 - Current

Filed new claims, determined eligibility using logic and listening skills to determine issues with claim. That may affect eligibility for unemployment benefits. As a claim filer I respond to customer inquiries. Perform claim processing activities in accordance with laws, regulations, policies and decisions.

  • Independently review, investigate, and determine claimant eligibility.
  • Providing prompt, accurate and courteous customer service
  • Was proficient in meeting project deadlines

Human Resources Associate

Big5 Corporate Offices
11.2012 - 04.2014

Responsible for all part time employees HR needs at 113 out of over 400 retail store locations. HR tasks included new hire processing, coaching and counseling managers and employees on staying in compliance, terminations, issuing payroll checks and a variety of other vital HR requests and tasks.

Key Accomplishments

  • Provide leadership, direction and counsel to field and corporate HR professionals on part time employee relations matters.
  • Created and maintained new hire and personnel files and entered them into Human Resources Information Systems.
  • Supported processing and maintenance of payroll records.
  • Calculated and processed payroll checks including retro pay
  • Created and maintained filing systems. Generated Human Resources data reports, answered phone calls, recorded messages. Created and typed office correspondence using computer, maintained confidentiality of proprietary information plus, prepared and reviewed written documents accurately and completely.

Education

Bachelor of Science - Therapeutic Recreation

California State University - Northridge
Northridge, CA
05.2001 -

Skills

Call Center Operations

Claim management

Application processing

Creative problem-solving, critical thinking, and troubleshooting

Highly organized with attention to detail

Comfortable and experienced in working from home

Proficient in web-based tools and technology (Google Suite, Slack, Asana)

Typing speed: 50 WPM

Strong communication skills

Proficient in handling high volumes of escalated customers via phone and email

Certification

Manual QA Engineering

Timeline

Manual QA Engineering

02-2024

Scrum Master

09-2019

Employee Program Representative (Hybrid)

Employment Development Department
04.2014 - Current

Human Resources Associate

Big5 Corporate Offices
11.2012 - 04.2014

Bachelor of Science - Therapeutic Recreation

California State University - Northridge
05.2001 -
Linda FamuyiroProgram Representative/Adjudicator